The FID Royal Promise
Customer Care
Every FID Royal Jewelry service is designed to make your experience secure, clear, and reassuring. From delivery and returns to certification, lifetime care, and bespoke guidance, our customer care promise is built to support you before, during, and after your purchase.
Customer Care
Shipping & Delivery
Every order is handled with precision and care, with secure preparation, tracking, and delivery support through trusted logistics partners.
View shipping details30-Day Returns
Eligible returns and exchanges are reviewed clearly and carefully, helping you shop with confidence and peace of mind.
View return detailsLifetime Care & Manufacturing Warranty
Our after-sales care supports the long-term beauty and integrity of your FID Royal Jewelry piece, subject to inspection and eligibility.
View warranty detailsPrice Match Guarantee
We are committed to fair value. If you find a comparable piece at a better price, our team can review the request carefully.
View guarantee detailsCertification & Appraisal
Selected pieces are supported by certification, appraisal, or authenticity documentation where applicable to the product specification.
View certification detailsFAQs
Find clear answers to common questions about orders, shipping, returns, resizing, certification, bespoke jewelry, and customer care.
View FAQsFree Ring Resizing
A perfect fit matters. Complimentary resizing may be available on eligible rings, depending on design structure and technical feasibility.
View resizing detailsFree Engraving
Add a personal message to eligible pieces and make your jewelry more meaningful, subject to design suitability and space availability.
View engraving detailsJewelry Care Guide
Learn how to protect your jewelry from wear, scratches, chemicals, and damage while preserving brilliance and finish over time.
View care detailsLifetime Trade-In & Upgrade
Your jewelry journey can evolve. Our upgrade program is designed to support future milestones and long-term value discussions.
View upgrade detailsBespoke Custom Jewelry
Create a personal jewelry piece with guidance on design, metal, diamond shape, setting style, proportions, and finishing details.
View bespoke detailsShare Your Moments
Celebrate your FID Royal Jewelry story with us through meaningful moments, special milestones, and selected brand campaigns.
View offer detailsLegal Center