What you can expect

• Standard insured shipping is free on every order. If an additional charge applies to your order, we tell you the amount before you pay.
• Preparation takes approximately 2 to 3 weeks before dispatch. We email you when production starts and again when your order is dispatched.
• We email your tracking number when the courier collects your order.
• Every shipment is insured by us until it is delivered to the address you gave and signed for.

Delivery times after dispatch

• United Arab Emirates: 1 to 3 business days.
• GCC and Middle East: 3 to 10 business days.
• Other countries: 5 to 10 business days, depending on customs.

These are estimates. If your order has not been delivered within thirty (30) days of the estimated delivery date we gave you, you may cancel it for a full refund.

International deliveries

For delivery outside the UAE, your country may charge import duties and local taxes when the parcel arrives. These are not included in our price and are paid by you to the carrier.

How a return works

• Email support@fidroyaljewelry.com first. We issue a return number and arrange the insured courier.
• You pay the return shipping, unless, on inspecting the piece, we confirm a defect or an error on our part. If you choose an exchange, we pay the shipping for one exchange per order.
• Refunds are made to the original payment method within fourteen (14) days of our receiving the piece, after inspection.

Condition

The piece must be unworn, unaltered, not resized or engraved, and returned with its original box and documents, including any IGI grading report. Before the courier collects it, we ask for photographs of the piece and of the sealed package.

Cancelling before production

You may cancel your order for a full refund at any time before we email you that production has started.

What cannot be returned

Bespoke, made-to-order, engraved and resized pieces, and pieces marked “Final Sale” or “Clearance”, cannot be returned or exchanged unless, on inspecting the piece, we confirm a defect.

Our commitment

Every FID Royal Jewelry piece carries a lifetime manufacturing warranty for the original purchaser, covering defects in materials and workmanship.

• If, on inspecting the piece, we confirm a manufacturing defect, we repair it at no cost to you.
• If it cannot be repaired, we replace it with a similar piece or issue store credit.
• You pay shipping in both directions. If we confirm a defect within two years of delivery, we refund your shipping cost.

Not covered

Normal wear, accidental damage, loss, theft, misuse, chemical exposure and work by another jeweller are not covered.

Repair support

Even where a matter is not covered under warranty, we may still be able to assist with paid repair or servicing options, subject to feasibility and inspection.

How resizing works

• One free resize within twelve (12) months of delivery, by up to two sizes.
• Eternity and full-eternity rings cannot be resized.
• Shipping for the resize is free within the UAE. Outside the UAE, you pay the shipping.
• Later or larger resizes are charged.

Resized rings and returns

A resized ring cannot be returned or exchanged unless, on inspecting the piece, we confirm a defect.

How engraving works

• Your inscription can be up to 15 characters, including spaces, in English or Arabic letters, numbers and simple symbols such as a heart.
• We engrave the text exactly as you type it. Please check the spelling, dates and capital letters. You can change or remove the inscription until we email you that production has started.
• We may decline an inscription that is offensive or unlawful, or that uses a brand name or trademark. If we do, we contact you to change it or we make the piece without it.
• Engraving is done during production and does not add to the delivery time.

Engraving after delivery

You can also ask us to engrave a piece you bought from us after it has been delivered. The engraving is free; you pay the shipping in both directions.

Engraved pieces and returns

An engraved piece cannot be returned or exchanged unless, on inspecting the piece, we confirm a defect. If the engraving differs from what you typed, that is our error and we correct or replace the piece free of charge.

How the trade-in works

You may trade in a piece bought from FID Royal Jewelry for a credit equal to its original purchase price, towards one new piece priced at least double that credit.

• Each piece can be traded in once. Bespoke pieces are not eligible.
• The piece must pass our inspection, be in original condition with its documents (USD 150 is deducted for each missing IGI grading report), and must not have been altered by another jeweller.
• You pay the shipping to us; we ship the new piece free.
• The credit must be used within seven (7) days and is not redeemable for cash.

How it works

Email support@fidroyaljewelry.com with a link to the piece before you place your order. The lower price must be publicly shown, available to order when we check it, and compared on the total cost including shipping and taxes. We confirm your price in writing once we have verified the piece and the store.

Same details

The same design and setting, the same metal and purity, and laboratory-grown diamonds of the same shape, carat weight, colour, clarity and cut, with an IGI or equivalent grading report.

A reliable online store

A licensed jewelry retailer that sells directly to customers under its own name, publishes its company details and return policy, and delivers to your country. Marketplaces, auctions, private sellers and wholesalers are not included.

Limits

• The most we reduce our own price under this guarantee is USD 200 per piece.
• Bespoke pieces, clearance and limited-time sales, discount codes, and prices shown in error are not included.
• A price match cannot be combined with another offer.

From concept to creation

Our bespoke service is designed for clients seeking something truly personal. Whether refining an existing idea or starting from a new concept, we guide the process with craftsmanship, design attention, and tailored communication.

• Design consultation and concept refinement.
• Guidance on shape, setting, metal, and finishing direction.
• Personalized handling throughout the bespoke journey.

Tailored production

Bespoke pieces may involve design approvals, production estimates, material sourcing, and staged updates depending on the nature of the project.

Starting a bespoke request

Email concierge@fidroyaljewelry.com with your idea. We agree the design, the price and the timeline with you in writing before production starts.

Payment in stages

A bespoke piece may be paid in four stages. Each payment is due within one week of our request.

• 20% in advance, when you place the order.
• 30% when you approve the design.
• 20% when the model has been crafted in metal.
• 30% before the stones are set and the piece is shipped.

Cancelling a bespoke order

If you cancel before production starts, we refund the 20% advance in full. Once production has started, a bespoke order cannot be cancelled.

Your gift

• Share a photo and your gift is worth 10% of the price you paid for your piece. Share a video and it is worth 20%.
• We choose the gift and show it to you first. If you accept, we send it to you. If you prefer, we add the same amount to your account as store credit for a future purchase.
• One gift per order. The gift and the credit cannot be exchanged for cash. The store credit does not expire.
• The gift or credit is given once the 30-day return period for your order has passed and the piece has been kept.

How to share

Send your photo or video and a few words about your moment to support@fidroyaljewelry.com.

Your content

Your story should be your own honest experience; the gift does not depend on what you say about us. By sharing, you confirm the content is yours and that everyone shown in it agrees, and you allow FID Royal Jewelry to use it on our website and social media. You may ask us to remove it at any time by emailing privacy@fidroyaljewelry.com.

If you post it yourself

Please mention that you received a gift from us, for example with #gifted.

How it works

• Enter your email address in the sign-up form at the foot of any page. We email you a discount code.
• Enter the code at checkout. It takes 10% off the price of the pieces in your first online order.

Limits

• One code per customer, for one order.
• The code cannot be combined with another offer or discount code, or with the Price Match Guarantee.
• Bespoke pieces are not included.
• The code cannot be exchanged for cash. If you return the order for a refund, we refund the amount you paid.

Our emails

By subscribing you agree to receive marketing emails from FID Royal Jewelry. You can unsubscribe at any time using the link in any of our emails, and this does not affect a code you have already received. We use your email address as set out in our Privacy Policy.

Daily care guidance

Jewelry should be worn and stored with care to help preserve brilliance, structural integrity, and surface finish over time. Routine care can meaningfully extend the beauty and life of your piece.

• Store jewelry separately to avoid scratching and contact damage.
• Remove jewelry before impact-heavy activity, exercise, swimming, or harsh cleaning tasks.
• Avoid direct exposure to chemicals, perfume, lotions, and cleaning agents where possible.

Ongoing maintenance

Depending on the product type and frequency of wear, professional checking, cleaning, polishing, or servicing may be recommended from time to time.

What you receive

• An FID house card with every piece, stating the details of every stone and the materials used.
• An IGI grading report for every stone of 1 carat or more.

Keep your documents safe

If a piece is returned, exchanged or traded in, we deduct USD 150 for each IGI grading report that came with it and is not returned.

Why it matters

Recognized grading documentation helps customers understand quality specifications and supports long-term confidence in the purchase.

What clients often ask

• How long does dispatch take? Preparation takes approximately 2 to 3 weeks. Delivery then takes 1 to 3 business days in the UAE, 3 to 10 in the GCC and Middle East, and 5 to 10 in other countries.
• Do you offer returns? Yes. You may return an eligible piece within 30 days of delivery for a refund, or exchange it, subject to inspection. You pay the return shipping.
• Can I customize my piece? Yes, selected products may be personalized, engraved, resized, or developed through bespoke consultation.
• Do you provide certification? Yes. Every piece comes with an FID house card, and every stone of 1 carat or more comes with its own IGI grading report.
• Can you help after purchase? Yes, our team supports after-sales care, warranty review, resizing guidance, and other service questions.

Need more help?

If you need assistance beyond the questions above, our team can guide you through the relevant service or policy in more detail.