What you can expect

Shipping with FID Royal Jewelry is designed to feel secure, clear, and premium from order confirmation through final delivery. Some pieces may be available for earlier dispatch, while others may require additional preparation depending on product availability, customization, or finishing requirements.

• Complimentary standard shipping on eligible orders.
• Clear communication around dispatch and transit timing.
• Tracking information once the order has been released to the courier.
• Careful handling and insured transit support.

Preparation before dispatch

Where a piece is not immediately available for shipment, preparation may include production, finishing, quality control, engraving, resizing, personalization, or secure packaging before dispatch.

International deliveries

For international orders, customs duties, import taxes, VAT, brokerage fees, and similar destination-country charges may apply depending on local law and are typically the responsibility of the customer unless otherwise stated.

Return window

Eligible return and exchange requests may be made within thirty (30) days from the date of delivery, subject to product condition, inspection, and any exclusions that apply to the item purchased.

• Return requests should be submitted promptly through our customer support team.
• Items must be returned in original condition, with relevant packaging and accompanying materials.
• Refunds are issued through the original payment method where approved.

Condition matters

To qualify, items should be unused, undamaged, and suitable for inspection by our team. Original packaging, certification, tags, warranty materials, and any complimentary items may need to be returned with the product where applicable.

How returns are handled

Our team will guide you through the request process, including return instructions, packaging guidance, and next steps for inspection and refund review.

Our commitment

We are committed to supporting our clients with thoughtful after-sales care and careful review of manufacturing-related concerns. Where an issue qualifies as a workmanship or manufacturing matter, our team will assess the most appropriate resolution.

• Review of manufacturing-related concerns by our team.
• Inspection-based assessment of the item and issue reported.
• After-sales support for qualifying products purchased from FID Royal Jewelry.

What this promise is designed for

This service is intended to support verified craftsmanship-related matters. Normal wear, accidental damage, misuse, chemical exposure, or unauthorized third-party alteration may fall outside complimentary warranty care.

Repair support

Even where a matter is not covered under warranty, we may still be able to assist with paid repair or servicing options, subject to feasibility and inspection.

How resizing support works

Our resizing support is intended to give clients greater confidence when purchasing rings online or through remote assistance. Eligibility may depend on the ring design, stone setting, metal structure, and the extent of the requested size adjustment.

• Complimentary resizing support on eligible rings.
• Assessment of the ring before confirming whether resizing is possible.
• Careful handling to preserve structure, proportion, and finish.

Why eligibility matters

Some ring designs cannot be safely resized, or may only allow limited adjustment, especially where eternity settings, complex shoulders, hidden details, or structural balance may be affected.

Engraving service

Complimentary engraving is available on selected products where the design, surface area, and material allow for clean and elegant personalization. Our team can guide you on character limits, placement, and suitability.

• Available on eligible pieces only.
• Subject to design, spacing, and technical feasibility.
• Handled as part of the preparation process where applicable.

Important note

Engraving adds a personalized element to your order. Because of this, engraved items may carry different return or exchange conditions than standard items.

Designed for future milestones

This program is intended to offer clients a path toward future upgrades, exchanges in value, or continued evolution of their jewelry purchase, subject to our then-current review process and eligibility requirements.

• Supports future upgrade discussions with our team.
• Built around value retention and continued ownership confidence.
• Availability may depend on original purchase details and product condition.

How it works

When a client wishes to explore an upgrade, our team reviews the original item, supporting documentation, current product condition, and the product being considered for the next purchase.

What we review

Our team may assess comparable products based on factors such as design, carat weight, grading characteristics, certification, metal type, setting style, craftsmanship, and seller credibility.

• Review of comparable item details.
• Assessment based on quality and specification equivalence.
• Decision made by our team after review.

Why review is required

Not every lower price reflects a truly comparable product. Our goal is to protect both value and quality while remaining fair and transparent.

From concept to creation

Our bespoke service is designed for clients seeking something truly personal. Whether refining an existing idea or starting from a new concept, we guide the process with craftsmanship, design attention, and tailored communication.

• Design consultation and concept refinement.
• Guidance on shape, setting, metal, and finishing direction.
• Personalized handling throughout the bespoke journey.

Tailored production

Bespoke pieces may involve design approvals, production estimates, material sourcing, and staged updates depending on the nature of the project.

Celebrate your story with us

We love seeing the moments our jewelry becomes part of — engagements, anniversaries, personal milestones, gifts, and everyday memories. This offer is designed to celebrate those stories in a warm and meaningful way.

• Clients may be invited to share their FID experience or special moment.
• Offer availability may depend on review, eligibility, and current campaign conditions.
• The thank-you gift may be subject to approval, availability, and separate offer terms.

How to participate

Our team can guide you on how stories, images, or social sharing may be submitted where this offer is active.

Daily care guidance

Jewelry should be worn and stored with care to help preserve brilliance, structural integrity, and surface finish over time. Routine care can meaningfully extend the beauty and life of your piece.

• Store jewelry separately to avoid scratching and contact damage.
• Remove jewelry before impact-heavy activity, exercise, swimming, or harsh cleaning tasks.
• Avoid direct exposure to chemicals, perfume, lotions, and cleaning agents where possible.

Ongoing maintenance

Depending on the product type and frequency of wear, professional checking, cleaning, polishing, or servicing may be recommended from time to time.

What certification provides

Certification helps confirm key characteristics of the diamond and supports transparency around grading and authenticity. It is an important part of giving clients confidence in what they are purchasing.

• Verified certification with eligible pieces.
• Support for transparency around grading details.
• Greater confidence in authenticity and product representation.

Why it matters

Recognized grading documentation helps customers understand quality specifications and supports long-term confidence in the purchase.

What clients often ask

• How long does dispatch take? Some items may be available sooner, while others require preparation depending on product status and any requested services.
• Do you offer returns? Eligible return and exchange requests may be reviewed within the stated return window, subject to inspection and product condition.
• Can I customize my piece? Yes, selected products may be personalized, engraved, resized, or developed through bespoke consultation.
• Do you provide certification? Eligible pieces are supplied with verified certification to support authenticity and clarity.
• Can you help after purchase? Yes, our team supports after-sales care, warranty review, resizing guidance, and other service questions.

Need more help?

If you need assistance beyond the questions above, our team can guide you through the relevant service or policy in more detail.