Terms of Sale

1. Who We Are

The seller is FID Royal Jewelry - F.Z.E (“FID Royal Jewelry”, “we”, “us”, or “our”), a Free Zone Establishment with limited liability established under Amiri Decree No. 8 of 2021 and registered with the Free Zones Authority of Ajman under no. 45826 on 24 September 2025, with a capital of AED 100,000. Registered address: B.C. 1307352, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates.

These terms apply to every order placed on our website or directly with our team. Our Shipping Policy, Returns, Exchanges & Refunds Policy and Warranty & Repairs Policy form part of them.

2. Your Order

When you order, we email you to confirm we received it. The contract is made when we email you again to confirm that we accept the order.

We may decline or cancel an order before dispatch if payment cannot be verified, the price or description was shown in error, we cannot make the piece, or we suspect fraud. If you have paid, we refund you in full.

3. Price and Payment

The price is the one shown at checkout and confirmed in your order confirmation.

FID Royal Jewelry - F.Z.E is not currently registered for VAT in the UAE, so no VAT is charged on your order. For delivery outside the UAE, the price excludes import duties and local taxes, which your country may charge on arrival and which you pay to the carrier. The price confirmed in your order confirmation will not change.

Payment is due in full when you order, by one of the methods shown at checkout. Bespoke pieces may be paid in stages, as set out in section 8.

We may check your payment and identity before accepting or dispatching an order, and for high-value orders we may ask for identification as UAE law requires.

The piece becomes yours when we have received payment in full.

4. Our Pieces

Our diamonds are laboratory-grown. We use natural diamonds only where you ask us to, and we confirm this to you in writing. Some pieces include gemstones; the product page and your FID house card state each gemstone and whether it is natural or laboratory-created.

Each piece is finished by hand, so weights, dimensions and colour may differ slightly from the images and figures on our website.

Every piece comes with an FID house card stating the details of every stone and the materials used, and every stone of 1 carat or more with its own IGI grading report.

You are responsible for the ring size, engraving text and other details you give us. Ask us before ordering if you are unsure.

5. Preparation and Delivery

Preparation takes approximately 2 to 3 weeks, and delivery follows our Shipping Policy. Delivery times are estimates; your right to cancel a late order is set out in that policy. The piece is at our risk until it is delivered to your address and signed for.

6. Cancellation, Returns and Exchanges

These are governed by our Returns, Exchanges & Refunds Policy. In summary:

• you may cancel for a full refund until we email you that production has started; after that the order cannot be cancelled before delivery;
• within 30 days of delivery you may return a piece for a refund at your shipping cost, or exchange it (we pay the shipping for one exchange per order), provided that, on inspecting the piece, we find it unworn, unaltered and complete with its original box and documents, including any IGI grading report;
• bespoke, made-to-order, engraved and resized pieces, and pieces marked “Final Sale” or “Clearance”, cannot be returned or exchanged unless defective;
• if, on inspecting the piece, we confirm that it is defective, damaged in transit, not as described or not what you ordered, we repair it, replace it or refund you in full, and we pay all shipping.

7. Lifetime Warranty

Every piece carries a lifetime manufacturing warranty for the original purchaser, on the terms of our Warranty & Repairs Policy. It does not cover wear, accidental damage, loss, theft or work by another jeweller.

8. Bespoke Pieces

For a bespoke piece we agree the design, price and timeline with you in writing before production. Sketches and renders are illustrations; the finished piece may differ slightly.

A bespoke piece may be paid in four stages:

• 20% in advance, when you place the order;
• 30% when you approve the design;
• 20% when the model has been crafted in metal;
• 30% before the stones are set and the piece is shipped.

If you cancel a bespoke order before production starts, we refund the 20% advance in full.

Each payment is due within one week of our request. If a payment is not made in time, we may pause the work, and if it remains unpaid after a further written reminder we may cancel the order and deduct the cost of the work already done from any refund.

Once production has started, a bespoke order cannot be cancelled, and the piece cannot be returned, exchanged or traded in unless, on inspecting the piece, we confirm a defect.

You confirm that any design, wording or image you give us does not infringe anyone else’s rights, and you are responsible for any claim if it does.

9. Resizing, Engraving and Other Benefits

Free ring resizing, engraving, the Price Match Guarantee, the Lifetime Trade-In and the Share Your Moments offer are subject to the terms published on our website for each of them.

10. Fraud and Misuse

We may cancel an order or decline future orders where we reasonably suspect fraud, a substituted or altered return, or repeated unfounded claims or payment disputes.

11. Intellectual Property

Our designs, images, names and website content belong to FID Royal Jewelry - F.Z.E. Buying a piece does not give you the right to copy or use them.

12. Our Liability

We are responsible for loss you suffer that is a foreseeable result of our breaking these terms. We are not responsible for business losses, or for events outside our reasonable control. Our total liability for an order is limited to the price you paid for it.

Nothing in these terms limits liability that the law does not allow us to limit, or any mandatory right you have as a consumer.

13. Your Personal Data

We use your personal data as set out in our Privacy Policy.

14. Complaints

Email support@fidroyaljewelry.com and we will reply within five (5) business days. If we cannot resolve it, you may contact the consumer protection authority in your country.

15. General

The version of these terms in force when we accept your order applies to it. If a court finds part of these terms invalid, the rest continues to apply. We may transfer our rights to a successor business, provided your rights are not reduced.

16. Governing Law and Jurisdiction

These terms are governed by the laws applicable in the Emirate of Ajman and the rules and regulations applicable to entities established under the Free Zones Authority of Ajman, together with other applicable laws of the United Arab Emirates.

Any dispute arising out of or in connection with these terms shall be subject to the jurisdiction of the competent courts of the Emirate of Ajman, United Arab Emirates. This does not affect any mandatory rights you have as a consumer under the law that applies to you.

17. Contact

• Orders, returns and complaints: support@fidroyaljewelry.com
• Bespoke and sales enquiries: concierge@fidroyaljewelry.com
• Phone: +971 554 818610

18. Language

These terms may be made available in English and Arabic.

19. Last Updated

• Last updated: 4 October 2026

Privacy Policy

1. Who We Are

This policy explains how FID Royal Jewelry - F.Z.E (“FID Royal Jewelry”, “we”, “us”, or “our”) uses your personal data when you visit our website, contact us or buy from us. We are the data controller.

FID Royal Jewelry - F.Z.E, B.C. 1307352, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates. Privacy questions and requests: privacy@fidroyaljewelry.com. Phone: +971 554 818610.

2. The Data We Collect

• Details you give us: your name, email address, phone number, delivery and billing addresses, order details, ring size, engraving text, the messages you send us, and the details of anyone you send a gift to.
• Your account: your login details and order history, if you create a customer account.
• Payment: your payment is handled by our payment providers. We receive confirmation of payment and the last digits of the card; we do not store full card numbers.
• Identity documents: for high-value orders, UAE anti-money-laundering law requires us to verify who you are. We ask for a copy of your identity document and, where the law requires it, information about the source of your funds.
• Photos and videos: content you choose to send us, for example under our Share Your Moments offer.
• Data collected automatically: your IP address, device and browser type, the pages and products you view, and what you add to your cart. Much of this is collected through cookies; see our Cookie Policy.
• Data from others: our payment providers, couriers and fraud-prevention tools tell us whether a payment or delivery succeeded, and advertising platforms tell us which advert brought you to our website.

3. Why We Use It and Our Legal Grounds

• To make and deliver your order, and to handle cancellations, returns, exchanges, resizing, engraving, trade-ins and warranty work. Legal ground: our contract with you.
• To run your customer account. Legal ground: our contract with you.
• To answer your questions and complaints. Legal ground: our contract with you, or our legitimate interest in serving our customers.
• To prevent fraud and verify payments, deliveries and returns. Legal ground: our legitimate interest in protecting our business and our customers.
• To verify your identity and keep the records the law requires, including anti-money-laundering, tax and accounting records. Legal ground: our legal obligations.
• To send you marketing by email, SMS or WhatsApp. Legal ground: your consent. Every message tells you how to stop, and you can also email us.
• To understand how our website is used and to show you relevant advertising. Legal ground: your consent, where the law requires it. See our Cookie Policy.
• To publish content you share with us. Legal ground: your consent, which you can withdraw at any time.

If you do not give us the data we need for an order or an identity check, we may not be able to accept or complete the order.

4. Who We Share It With

We do not sell your personal data. We share it only with:

• Our e-commerce platform provider, which hosts our website and checkout and also uses some data for its own purposes under its own privacy policy.
• Our customer account provider, which runs the account pages on our website.
• Payment providers and fraud-prevention services, to take and verify your payment.
• Couriers, insurers and customs agents, to deliver your order.
• Email, SMS and WhatsApp messaging providers, to send order updates and, with your consent, marketing.
• Advertising and analytics partners, with your consent where the law requires it.
• Our professional advisers, such as our accountants, auditors and lawyers.
• Authorities, such as the UAE Financial Intelligence Unit, tax and customs authorities and the courts, where the law requires it.

You can ask us at privacy@fidroyaljewelry.com for the names of the organisations that have received your data.

Some privacy laws treat sharing data with advertising partners as “selling” or “sharing” it. You can opt out on our Your Privacy Choices page. We honour the Global Privacy Control signal from your browser where the law gives you that right.

5. Transfers to Other Countries

We are based in the United Arab Emirates, and our service providers operate in other countries, including the United States, Canada and the European Union. When you order from outside the UAE, your data is sent to us in the UAE because we need it to carry out your order. Where the law requires safeguards for a transfer to a service provider, we rely on standard contractual clauses or an equivalent mechanism.

6. How Long We Keep It

• Order, invoice and warranty records: seven (7) years after your order, as UAE tax and commercial law requires, and for as long as your lifetime warranty needs your purchase record.
• Identity documents and anti-money-laundering records: five (5) years after the transaction.
• Customer account: until you ask us to close it.
• Marketing details: until you unsubscribe.
• Messages and complaints: three (3) years after they are resolved.
• Photos and videos you shared: until you ask us to remove them.

7. How We Protect It

We limit access to your data to the people who need it, use secure providers for hosting and payment, and keep identity documents separately with restricted access. No system is completely secure; if a breach puts your data at risk, we will tell you and the authorities as the law requires.

8. Your Rights

Depending on where you live, you may ask us to give you a copy of your data, correct it, delete it, restrict or stop our use of it, or send it to another provider, and you may withdraw a consent you gave. Email privacy@fidroyaljewelry.com. We may ask you to confirm your identity, and we reply within one month.

We cannot delete data that the law requires us to keep, such as invoices and identity-check records.

If you are not satisfied with our reply, you may complain to the data protection authority where you live: in the UAE, the UAE Data Office; in the European Union, your national data protection authority; in the United Kingdom, the Information Commissioner’s Office.

9. Children

Our website and products are for adults. We do not knowingly collect data from anyone under eighteen (18).

10. Changes to This Policy

We may update this policy. The date below shows the current version, and we will tell you about significant changes.

11. Language

This policy may be made available in English and Arabic.

12. Last Updated

• Last updated: 5 October 2026

Cookie Policy

1. What Cookies Are

Cookies are small files that a website stores on your device. We, FID Royal Jewelry - F.Z.E, and our partners also use similar technologies, such as pixels. This policy calls all of them “cookies”. It should be read with our Privacy Policy.

2. The Cookies We Use

• Strictly necessary: these keep your cart, checkout, login and security working and remember your cookie choice. The website cannot work without them.
• Preferences: these remember choices such as your country, currency and language.
• Analytics: these tell us how visitors use the website, so we can improve it.
• Marketing: these let our advertising partners measure our adverts and show you adverts that are relevant to you.

Most cookies on our website are set by our e-commerce platform provider, which hosts it. Your browser settings show the cookies stored on your device.

3. Your Choice

If you visit from the European Union or the United Kingdom, we show you a cookie banner. Preference, analytics and marketing cookies are used only if you accept them, and you can accept some and decline others under “Manage preferences”.

Wherever you are, you can:

• block or delete cookies in your browser settings;
• opt out of advertising use of your data on our Your Privacy Choices page;
• turn on the Global Privacy Control signal in your browser, which we honour where the law gives you that right.

If you block strictly necessary cookies, the cart and checkout may not work.

4. Marketing Emails

Our marketing emails contain a small tracking image that tells us whether an email was opened and which links were clicked. You can stop marketing emails at any time with the unsubscribe link in each one.

5. Contact

• Privacy questions: privacy@fidroyaljewelry.com

6. Last Updated

• Last updated: 5 October 2026

Shipping Policy

1. About This Policy

This policy explains how FID Royal Jewelry - F.Z.E (“FID Royal Jewelry”, “we”, “us”, or “our”) prepares, ships and delivers your order. It should be read with our Terms of Sale and our Returns, Exchanges & Refunds Policy.

2. Preparing Your Order

We start preparing your order once payment has cleared and our security checks are complete. Preparation takes approximately 2 to 3 weeks and includes setting, finishing, any engraving or sizing, quality control and secure packaging.

We email you when production starts and again when your order is dispatched.

3. Shipping Cost

Standard insured shipping is free on every order. If an additional charge applies to your order, we tell you the amount before you pay.

4. Delivery Times After Dispatch

• United Arab Emirates: 1 to 3 business days.
• GCC and Middle East: 3 to 10 business days.
• Other countries: 5 to 10 business days, depending on customs.

These are estimates. If we expect a significant delay, we tell you.

If your order has not been delivered within thirty (30) days of the estimated delivery date we gave you, you may cancel it for a full refund. Customers in Saudi Arabia may cancel if delivery is more than fifteen (15) days late.

5. Tracking and Delivery

We email your tracking number when the courier collects your order. A signature is required on delivery, and the courier may ask for identification. Please make sure someone can receive the parcel.

6. Insurance and Risk

Every shipment is insured by us until it is delivered to the address you gave and signed for. If your order is lost or stolen in transit, we replace it or refund you in full.

7. Damaged, Wrong or Missing Orders

If your parcel arrives damaged, opened, or with the wrong piece, email support@fidroyaljewelry.com within 48 hours of delivery with your order number and photographs of the parcel and the piece. We handle it under section 1 of our Returns, Exchanges & Refunds Policy, at no cost to you.

8. Customs Duties and Taxes

For delivery outside the UAE, your country may charge import duties and local taxes when the parcel arrives. These are not included in our price and are paid by you to the carrier. We cannot predict the amount; your local customs office can tell you.

9. Your Address

Please give a complete street address and a mobile number. We do not deliver to PO boxes or military (APO/FPO) addresses. We may ask you to confirm your identity or address before dispatch.

10. Where We Do Not Ship

We do not ship to destinations under sanctions or where the law, our courier or our insurer does not allow secure delivery. If we cannot ship to you, we cancel the order and refund you in full.

11. If Delivery Fails

If the parcel comes back to us because the address was wrong, nobody accepted it, or the duties were not paid, we contact you to arrange a new delivery at your cost. If you prefer a refund, the Returns, Exchanges & Refunds Policy applies and we deduct the shipping and customs costs we paid.

12. Sending a Piece Back to Us

Do not send any piece back without a return number. The steps are in our Returns, Exchanges & Refunds Policy.

13. Events Outside Our Control

We are not liable for delays caused by customs, weather, strikes, conflict or government action. Your right to cancel a late order in section 4 still applies.

14. Your Legal Rights

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection law.

15. Governing Law and Jurisdiction

This Shipping Policy is governed by the laws applicable in the Emirate of Ajman and the rules and regulations applicable to entities established under the Free Zones Authority of Ajman, together with other applicable laws of the United Arab Emirates.

Any dispute arising out of or in connection with this policy shall be subject to the jurisdiction of the competent courts of the Emirate of Ajman, United Arab Emirates. This does not affect any mandatory rights you have as a consumer under the law that applies to you.

16. Contact

• Customer support: support@fidroyaljewelry.com
• Phone: +971 554 818610

17. Language

This Shipping Policy may be made available in English and Arabic.

18. Last Updated

• Last updated: 4 October 2026

Returns, Exchanges & Refunds Policy

Introduction

At FID Royal Jewelry - F.Z.E (“FID Royal Jewelry”, “we”, “us”, or “our”), we want you to feel confident when purchasing from us.

This Returns, Exchanges & Refunds Policy explains what happens if there is a problem with your order, and the terms on which you may cancel an order, or return or exchange a piece purchased from our website or through our approved sales channels.

This policy should be read together with our Terms of Sale, Shipping Policy, Warranty & Repairs Policy, and Privacy Policy.

1. Defective, Damaged, Wrong or Undelivered Items

If, on inspecting the piece, we confirm that it has a manufacturing defect, was damaged in transit, is not as described, or is not the item you ordered, we will repair it, replace it or refund you in full, and we pay all shipping. The same applies if your order never arrives.

Please report damage or a wrong item within 48 hours of delivery, with photographs. Later reports are assessed on inspection.

Defects that appear after the first thirty (30) days are handled under our Warranty & Repairs Policy.

2. Cancellation and Refunds

You may cancel your order for a full refund at any time before production begins. Production begins when we email you that production has started.

Once production has begun, the order cannot be cancelled before delivery. After delivery, the 30-day return in section 6 applies.

3. Return Authorisation

Contact us at support@fidroyaljewelry.com before sending any piece back to us. We issue a return number and arrange the insured courier. The shipping cost is charged to you unless section 1 applies or you are exchanging.

Before the courier collects the piece, send us photographs of the piece and of the sealed package. We do not accept or insure a return without them.

The piece must be handed to the courier within seven (7) days of our issuing the return number.

Items sent without a return number, or by another courier, travel at your risk and cost and may be refused.

4. Inspection

Every returned piece is inspected and checked against the grading report number and laser inscription of the piece we sold.

If the piece has been worn, altered, damaged, or is not the piece we sold, the exchange, trade-in or refund is refused and the piece is sent back to you at your cost. Substituted or counterfeit items may be reported to the authorities.

We deduct USD 150 from the refund or credit for each IGI grading report that was supplied with the piece and is not returned with it.

5. Refunds

Refunds for orders cancelled before production begins are made to the original payment method within fourteen (14) days of cancellation.

Any other refund is made only after inspection, only to the original payment method, within fourteen (14) days of our receiving the piece.

6. 30-Day Return and Exchange

You may return an eligible piece within thirty (30) days of delivery for a refund, for any reason. You pay the return shipping, unless, on inspecting the piece, we confirm a manufacturing defect or an error on our part.

On inspecting the piece, we must find it unworn, unaltered, not resized or engraved, and complete with its original box and documents, including any IGI grading report.

You may choose an exchange instead of a refund, and we pay the shipping for one exchange per order. If the new piece costs more, you pay the difference. If it costs less, you receive store credit for the difference. Store credit is not redeemable for cash.

Bespoke, made-to-order, engraved and resized pieces, and pieces marked “Final Sale” or “Clearance”, cannot be returned or exchanged unless, on inspecting the piece, we confirm a defect.

7. After 30 Days

After thirty (30) days, pieces cannot be returned or exchanged, but may be traded in under section 10. You pay shipping in both directions for any resizing, servicing, repair or other work. If, on inspecting the piece, we confirm a manufacturing defect within two years of delivery, we refund your shipping cost.

8. Customers in the EU, UK and Saudi Arabia

Consumers in the European Union and the United Kingdom may cancel within fourteen (14) days of delivery, and consumers in Saudi Arabia within seven (7) days, without giving a reason. To cancel, email support@fidroyaljewelry.com with your name, your order number and a clear statement that you are cancelling.

Where this legal right applies, we may reduce the refund for wear beyond what is needed to inspect the piece, and you pay the return shipping. This right applies to Final Sale and Clearance pieces, but does not cover bespoke or engraved pieces.

9. Fraud and Chargebacks

We may verify your identity before dispatch and require a signature and identification on delivery.

Please contact us before raising a payment dispute. We contest unfounded chargebacks using our delivery and inspection records. We may decline future orders from customers who make repeated or unfounded claims.

10. Lifetime Trade-In and Upgrade

You may trade in a piece bought from FID Royal Jewelry for a credit equal to its original purchase price, towards one new piece priced at least double that credit. Each piece can be traded in once.

The piece must pass our inspection, be in original condition with its documents (USD 150 is deducted for each missing IGI grading report), and must not have been altered by another jeweller. Bespoke pieces are not eligible.

You pay the shipping to us; we ship the new piece free. The credit must be used within seven (7) days and is not redeemable for cash.

11. Warranty Summary

Every FID Royal Jewelry product carries a lifetime manufacturing warranty covering defects in materials and workmanship that we confirm on inspecting the piece, on the terms of our Warranty & Repairs Policy.

12. Your Legal Rights

This policy applies to purchases made from FID Royal Jewelry - F.Z.E through its website and approved sales channels.

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection law.

13. Governing Law and Jurisdiction

This Returns, Exchanges & Refunds Policy, its subject matter, and any dispute arising in connection with it shall be governed by the laws applicable in the Emirate of Ajman, the rules and regulations applicable to entities established under the Free Zones Authority of Ajman, and the applicable laws of the United Arab Emirates.

Any dispute arising out of or in connection with this policy shall be subject to the jurisdiction of the competent courts of the Emirate of Ajman, United Arab Emirates. This does not affect any mandatory rights you have as a consumer under the law that applies to you.

14. Contact

If you have any questions about returns, exchanges, refunds, cancellations, or product eligibility, please contact us at:

• Customer support: support@fidroyaljewelry.com
• For privacy-related matters connected to return or exchange data, you may also contact:
• Privacy contact: privacy@fidroyaljewelry.com

15. Language

This policy may be made available in English and Arabic.

16. Last Updated

• Last updated: 6 October 2026

Warranty & Repairs Policy

1. Introduction

At FID Royal Jewelry - F.Z.E (“FID Royal Jewelry”, “we”, “us”, or “our”), we are committed to quality, craftsmanship, and customer care.

This Warranty & Repairs Policy explains the terms that apply to warranty-related claims, manufacturing defect assessments, repair requests, after-sales servicing, and related support for products purchased from FID Royal Jewelry through our website or approved sales channels.

Because jewelry is a delicate product category that may be affected by wear, impact, pressure, improper use, resizing, chemical exposure, accidental damage, and third-party alteration, not every issue will qualify as a warranty matter. Some issues may instead be handled as a non-warranty repair service, subject to inspection and approval.

This Warranty & Repairs Policy should be read together with our Terms of Sale, Terms of Use, Shipping Policy, Returns, Exchanges & Refunds Policy, and Privacy Policy.

2. Who We Are

• FID Royal Jewelry is operated by:

FID Royal Jewelry - F.Z.E Free Zone Establishment - Limited Liability Ajman Free Zone C1 Building B.C. 1307352 Ajman Free Zone Ajman, United Arab Emirates

• For warranty and repair support, you may contact us at:
• Customer support: support@fidroyaljewelry.com Privacy contact: privacy@fidroyaljewelry.com

3. General Policy Approach

We assess warranty and repair matters carefully, fairly, and in good faith.

A request for warranty service, repair, replacement, or other after-sales support is not automatically accepted merely because a request is submitted. All products must first be reviewed by us, and we reserve the right to inspect the product before determining whether the issue qualifies as:

• a manufacturing defect,
• normal wear and tear,
• accidental damage,
• misuse,
• unauthorized alteration,

or another issue outside warranty coverage.

Where a matter is not covered under warranty, we may still offer a repair or servicing option on a paid basis, subject to feasibility, material availability, and our approval.

4. Warranty Coverage

Every FID Royal Jewelry product carries a lifetime manufacturing warranty from the date of delivery, for as long as the original purchaser owns the piece. It covers defects in materials and workmanship, including stone settings, clasps and solder joints. If, on inspecting the piece, we confirm a manufacturing defect, we repair the piece at no cost to you, or replace it or issue a store credit if it cannot be repaired, as set out in section 11. This warranty is in addition to your legal rights and does not cover normal wear, accidental damage, loss, theft, or work carried out by another jeweller.

5. What May Be Covered Under Warranty

• Subject to inspection and approval, warranty coverage may apply to verified manufacturing defects such as:
• faults in craftsmanship,
• defects in assembly,
• setting defects arising from manufacturing,
• structural issues caused by workmanship,
• clasp, fastening, or fitting issues resulting from manufacturing defects,

or similar defects that we determine were present due to production or workmanship rather than customer use.

Whether an issue qualifies as a manufacturing defect will be determined solely after our inspection and assessment.

6. What Is Not Covered Under Warranty

• Unless otherwise required by law, warranty coverage does not generally extend to issues arising from:
• normal wear and tear,
• scratches, dents, or surface wear,
• bent rings or misshapen jewelry,
• accidental damage,
• impact damage,
• misuse or improper handling,
• improper storage,
• chemical exposure,
• excessive force or pressure,
• neglect,
• theft or loss,
• disappearance of a product or part of a product,
• damage caused by failure to follow care instructions,
• damage caused by third-party repair, modification, or resizing,
• damage caused by unauthorized servicing,
• damage resulting from customer-requested alterations,
• chipped, cracked, or broken stones caused by impact or misuse,
• broken chains caused by snagging, pulling, or external force,
• wear to plating, finishes, coatings, or surface treatments over time,

or any issue that we reasonably determine is not the result of a manufacturing defect.

7. Repairs Outside Warranty

If your product does not qualify for warranty coverage, we may still be able to assist through a non-warranty repair or servicing process.

• Non-warranty repair services may be offered on a paid basis and may depend on:
• the type of product,
• the nature of the damage,
• technical feasibility,
• materials availability,
• replacement component availability,
• design limitations,

and the condition of the item received.

• We reserve the right to decline any repair request where:
• the damage is too extensive,
• the repair is not technically feasible,
• the product has been materially altered,
• the product was not purchased from us or cannot be verified as authentic,
• parts are unavailable,

or the requested work would compromise quality, safety, authenticity, or brand integrity.

8. Authenticity and Eligibility for Service

We may require proof that the product was purchased from FID Royal Jewelry or through an approved sales channel before we accept a warranty or repair request.

• We reserve the right to refuse warranty or repair service where:
• authenticity cannot be verified,
• the item appears counterfeit,
• the item was not purchased from us or an approved channel,
• the product has been materially altered by a third party,
• certification, warranty documentation, or identifying details are missing where required for verification,

or the item no longer meets our service eligibility standards.

9. How to Request Warranty or Repair Support

• If you believe your item has a manufacturing defect or requires repair, you should contact us first at:
• support@fidroyaljewelry.com

Please do not send any item to us without first receiving instructions.

• Where possible, your request should include:
• your full name,
• order number,
• contact details,
• product description,
• photographs of the item,
• photographs showing the issue,
• a description of the problem,

and any certificate, invoice, or warranty-related information available.

We may request additional information before confirming whether the product should be submitted for inspection.

10. Inspection and Assessment Process

All warranty and repair requests are subject to inspection.

• Our inspection may include verification of:
• authenticity,
• purchase history,
• workmanship,
• structure,
• setting security,
• wear patterns,
• alteration history,
• signs of misuse or impact,

and overall service feasibility.

• After inspection, we may determine that the matter qualifies for one of the following outcomes:
• warranty repair,
• non-warranty repair,
• replacement assessment,
• return without service,
• partial service only,

or refusal of service.

Our decision will be based on the product’s condition, the nature of the issue, technical feasibility, and the terms of this policy.

11. Warranty Remedy Options

If, on inspecting the piece, we confirm a manufacturing defect, we repair the piece at no cost to you. If we cannot repair it, we replace it with a similar piece or issue a store credit.

Where the law that applies to you gives you the right to a refund, we refund the price.

12. Repair Charges and Quotations

Where a matter is not covered under warranty and we agree to offer repair service, we may provide a repair quotation before work begins.

• The quotation may include:
• repair charges,
• material charges,
• replacement stone or component charges,
• labor charges,
• shipping costs,
• insurance costs,

and applicable taxes or duties where relevant.

If you do not approve a quotation within the period stated by us, we may return the item to you, hold it pending instructions, or close the request in accordance with our internal procedures.

We reserve the right to revise a quotation if, during the repair process, additional issues are discovered that could not reasonably have been identified during the initial assessment.

13. Repair and Service Timeframes

• Repair and service timeframes vary depending on:
• the nature of the issue,
• complexity of the work,
• availability of materials or stones,
• workshop capacity,
• shipping logistics,
• quality control requirements,

and whether the product requires specialized handling.

All repair and service timeframes are estimates only and are not guaranteed.

If the product requires production of replacement parts, sourcing of stones, or specialized workshop work, additional time may be required.

14. Shipping for Warranty and Repair Requests

If we approve inspection or service submission, we will provide instructions for how the item should be sent to us.

You are responsible for packaging the item securely and for following our shipping instructions, including any courier or insurance method we specify.

You pay the shipping to send a piece to us and to have it returned. If, on inspecting the piece, we confirm a manufacturing defect within two years of delivery, we refund your shipping cost and pay the return shipping.

Pieces travel to us at your risk unless sent by the insured courier we specify.

We reserve the right to require the use of specific couriers, insurance methods, or packaging standards for high-value items.

15. Free Ring Resizing

We offer one complimentary resize within 12 months of delivery, up to two sizes above or below the original size. Eternity and full-eternity rings cannot be resized.

Shipping is free within the UAE; customers outside the UAE pay shipping both ways. Later or larger resizes are charged. Resizing an engraved ring may affect the engraving.

16. Return of Serviced or Unrepaired Items

• After inspection or servicing, the item may be:
• returned repaired,
• returned unrepaired,
• replaced,

or otherwise resolved according to the agreed outcome.

If a repair is declined, not feasible, not approved by you, or not covered by warranty, we may return the item to you without repair.

Where applicable, shipping charges, inspection fees, repair charges, customs charges, duties, taxes, and other related costs may still apply.

17. Effect of Third-Party Work

Any repair, resizing, setting adjustment, polishing, modification, engraving, or other service performed by a third party not authorized by FID Royal Jewelry may void eligibility for warranty coverage and may affect whether we can safely repair or service the item in the future.

• We reserve the right to refuse service where prior third-party intervention has:
• altered the product structure,
• affected authenticity,
• reduced safety,
• changed dimensions or balance,
• weakened settings,

or otherwise compromised the item.

18. Normal Maintenance and Care

Jewelry may require periodic care and maintenance over time.

Routine care, servicing, checking, tightening, polishing, cleaning, plating refresh, stone inspection, or other maintenance may be recommended depending on the product type and frequency of use.

Routine maintenance is not necessarily included under warranty unless expressly stated by us.

Customers are encouraged to handle jewelry carefully and follow any care instructions provided by us.

19. Limitation of Warranty Scope

This policy describes the general scope of warranty and repair support offered by FID Royal Jewelry.

• Nothing in this policy should be interpreted to mean that:
• all damage is covered by warranty,
• all repairs are free of charge,
• all repair requests will be accepted,
• all items are repairable,

or all manufacturing issues necessarily entitle the customer to a replacement or refund.

Each request is assessed individually based on the product, the issue presented, the condition of the item, and the terms of this policy.

Nothing in this policy limits any mandatory legal rights you may have under applicable consumer protection law.

20. Legal Disclaimer

This Warranty & Repairs Policy applies to products purchased from FID Royal Jewelry - F.Z.E through its website and approved sales channels.

References in this policy to “we”, “our”, or “us” are references to FID Royal Jewelry - F.Z.E, and references to “customer” or “you” are references to the individual or entity requesting warranty or repair support.

Service availability, warranty coverage, repair feasibility, and remedy options may vary depending on the product, its condition, whether it has been altered, and the nature of the issue reported.

21. Governing Law and Jurisdiction

This Warranty & Repairs Policy, its subject matter, and any dispute arising in connection with it shall be governed by the laws applicable in the Emirate of Ajman, the rules and regulations applicable to entities established under the Free Zones Authority of Ajman, and the applicable laws of the United Arab Emirates.

Any dispute arising out of or in connection with this policy shall be subject to the jurisdiction of the competent courts of the Emirate of Ajman, United Arab Emirates. This does not affect any mandatory rights you have as a consumer under the law that applies to you.

22. Contact

If you have any questions about warranty coverage, repair service, inspection, servicing charges, or after-sales support, please contact us at:

• Customer support: support@fidroyaljewelry.com
• For privacy-related matters connected to warranty or repair data, you may also contact:
• Privacy contact: privacy@fidroyaljewelry.com

23. Language

This Warranty & Repairs Policy may be made available in English and Arabic.

24. Last Updated

• Last updated: 6 October 2026