Fid Royal Jewelry

Terms and Conditions of Sale

These Terms and Conditions of Sale (“Terms”) govern the relationship between FID Royal Jewelry (“FID”, “we”, “us”, or “our”) and any customer purchasing products from us, including products that are specially made, personalised, engraved, customised, or created to your requested specifications (“Bespoke Products” and together with standard products, the “Products”).

By purchasing a Product from FID Royal Jewelry, whether through our website or through any direct sales channel authorized by us, you agree to be bound by these Terms.

We recommend that you print or save a copy of these Terms for your records.

1. Who We Are

FID Royal Jewelry is a fine jewelry brand specializing in lab-grown diamond jewelry crafted in precious metals and offered with a focus on quality, transparency, and long-term value.

You can find more information about our products, services, policies, and customer care on our website, through our customer support team, or through any official FID Royal Jewelry sales representative.

Important: the final published version of these Terms should include your exact legal entity name, registered address, contact email, and any mandatory company registration details.

2. Application Of These Terms

• These Terms apply to all purchases made from FID Royal Jewelry, whether the Product is:
• purchased through our website,
• ordered through direct customer support,
• reserved for delivery or collection,

or specially commissioned as a Bespoke Product.

By placing an order, submitting payment, or requesting a Bespoke Product to be made, you confirm that you have read, understood, and accepted these Terms.

3. Orders

3.1 Order receipt and acceptance

If you place an order through our website, we will send you a confirmation to acknowledge that we have received your order request. This does not mean that your order has been accepted.

Your order is accepted only when we send you a further communication confirming that your order has been approved, processed, or dispatched (“Order Confirmation”).

3.2 Bespoke and custom orders

If you request a Bespoke Product, personalized Product, engraved Product, or any made-to-order item, we will contact you to confirm receipt of your request and explain the next steps, including design details, pricing, timelines, approvals, and payment requirements.

3.3 Right to refuse or cancel an order

• In some situations, we may refuse, limit, or cancel an order. This may happen, for example, if:
• a Product becomes unavailable,
• there is an unexpected stock issue,
• there is a pricing or product description error,
• payment cannot be authorized or verified,
• we suspect fraud, misuse, or unauthorized activity,

the requested order cannot be fulfilled for technical, production, supply, legal, or logistical reasons.

If this happens after payment has been taken, we will notify you and refund any amount properly due to you.

4. Price And Payment

4.1 Prices

Prices for our Products are shown in the currency displayed on our website or as otherwise quoted to you by FID Royal Jewelry. Prices may be updated from time to time without prior notice.

4.2 Price applicable to your order

The price payable for your Product will be the price confirmed to you at the time your order is accepted by us, as stated in your Order Confirmation or direct written quotation.

4.3 Taxes and duties

Prices may or may not include applicable taxes, duties, customs charges, or other governmental fees depending on your delivery country and the structure of the sale. Where applicable, these amounts may be added during checkout or may be payable by you upon importation or delivery.

If any VAT, sales tax, customs duty, or other legally required charge changes between the date of your order and the date of final payment or shipment, we reserve the right to adjust the amount payable accordingly where required by law.

4.4 Payment methods

We may accept payment through approved methods including major credit cards, debit cards, bank transfer, and any other payment methods shown on our website or approved by us.

We reserve the right to perform payment validation, identity verification, anti-fraud checks, and internal compliance review before accepting or dispatching an order.

4.5 Full payment

Unless we expressly agree otherwise in writing, all amounts due at the time of purchase or order placement must be paid in full.

4.6 Instalments or staged payments

In certain cases, particularly for Bespoke Products, high-value orders, or specially approved transactions, we may allow staged or instalment payments. Where this applies, the payment terms will be communicated to you during the order process.

4.7 Ownership

You will own the Product only once we have received full cleared payment of all amounts due.

4.8 Payment authorization issues

If your payment provider declines or fails to authorize payment for any reason, we shall not be responsible for any delay, non-acceptance, or non-delivery of the relevant order.

5. Product Details And Product Variation

5.1 Handcrafted nature of products

Many FID Royal Jewelry Products are handcrafted or finished by hand. As a result, Products may vary slightly from photographs, videos, renderings, mock-ups, or digital representations.

5.2 Images and display colours

The appearance of a Product on your screen or device may differ from the actual Product due to screen settings, lighting, photography, rendering, packaging, or natural material variation.

5.3 Measurements and specifications

Any dimensions, carat weights, metal weights, sizing information, proportions, stone measurements, and other specifications shown on our website or in our materials are provided as guidance and reference only. Minor variations may occur as part of the manufacturing process.

5.4 Customer-provided specifications

If a Product is made according to measurements, sizes, engravings, text, design instructions, or other specifications provided by you, you are responsible for ensuring that the information you provide is complete and correct.

If you are unsure about ring size, engraving details, specifications, or custom requirements, you should contact our customer support team before your order is finalized.

6. Delivery And Collection

6.1 Delivery

If you purchase a Product for delivery, we will use reasonable efforts to dispatch and deliver it within the estimated timeframe stated in your Order Confirmation or communicated to you during the order process.

Any delivery dates or timelines provided by us are estimates only unless expressly confirmed as guaranteed.

6.2 Delivery charges

Delivery charges, where applicable, will be shown during checkout or confirmed during the order process.

6.3 Collection

If collection is offered and selected, we will use reasonable efforts to make your Product available for collection within the timeframe communicated to you. We may require proof of purchase, order confirmation, identification, and payment verification before releasing the Product.

6.4 Delays outside our control

If delivery, dispatch, production, or collection is delayed due to events outside our reasonable control, including but not limited to courier disruption, customs delay, force majeure, production issues, supplier delay, or regulatory matters, we will inform you as soon as reasonably possible.

Provided that we do so, we will not be liable for delays caused by such external circumstances. If the delay is substantial, you may contact us to discuss cancellation and any refund that may be due for undelivered Products.

6.5 Risk in the Product

Risk in the Product passes to you upon delivery to the delivery address provided by you, or upon collection by you or your authorized representative.

7. Returns And Refunds

7.1 General return period

Subject to the exclusions below, you may request a return of an eligible Product within 30 days from the date you receive the Product, or from the date the Product is collected, provided the Product remains in returnable condition.

7.2 Return procedure

To request a return, you must contact FID Royal Jewelry customer support and follow the return instructions provided.

• Where approved, the Product must be returned with:
• the original packaging,
• any certificate, warranty card, service guide, or supporting documents,
• any complimentary item delivered with the order,

and any return form or documentation requested by us.

7.3 Condition of returned products

Returned Products must be in original, unused, unworn, undamaged, and saleable condition, with no signs of wear, alteration, resizing by a third party, misuse, or tampering.

We reserve the right to inspect all returned Products before approving a refund, exchange, store credit, or other remedy.

7.4 Non-returnable items

• Unless required otherwise by applicable law, we do not accept returns and do not provide refunds for:
• Bespoke Products,
• made-to-order Products,
• customized or personalized Products,
• engraved Products,
• resized Products that were specially altered to your request,
• Products showing wear, damage, misuse, or alteration,
• Products returned without original certificates or key documentation where relevant,

Products not returned in their original condition.

7.5 Refund timing

If your return is approved following inspection, we will process your refund within a reasonable time and, where possible, within 14 days after approval of the return inspection.

7.6 Refund method

Refunds will be issued using the original payment method unless otherwise agreed or unless this is not possible for legal, technical, or banking reasons.

7.7 Shipping and handling charges

Original shipping, customs, duties, taxes, return shipping costs, handling charges, or third-party fees may be non-refundable unless required by applicable law or unless the return is due to our error.

8. Exchanges

Where we agree to an exchange, the exchanged Product must meet the same return conditions set out above.

Exchanges are subject to stock availability, price differences, production timelines, and internal approval. If the replacement Product has a higher price, you must pay the difference before dispatch. If it has a lower price, any refund or store credit will be handled according to our applicable exchange policy.

9. YOUR RIGHTS IF THERE IS A PROBLEM WITH THE PRODUCT

9.1 Reporting an issue

If you believe there is something wrong with your Product, you must contact FID Royal Jewelry as soon as possible and provide reasonable details, images, proof of purchase, and any other information we may request.

9.2 Legal rights

Nothing in these Terms is intended to remove or reduce any mandatory consumer rights that apply to you under applicable law.

9.3 Exclusions

• We are not responsible for damage caused by:
• normal wear and tear,
• accidental damage,
• misuse or neglect,
• improper storage,
• unauthorized repair, resizing, modification, or servicing by third parties,

failure to follow care instructions.

10. Lifetime Warranty And After-Sales Care

Where offered by FID Royal Jewelry, any lifetime warranty, manufacturing warranty, service benefit, resizing benefit, or similar after-sales promise is subject to its own specific policy and exclusions.

Unless expressly stated otherwise in a separate written policy, such coverage applies only to manufacturing defects and does not cover accidental damage, misuse, loss, theft, or damage resulting from third-party work.

Customers are encouraged to review the separate Warranty Policy, Jewelry Care Guide, and Customer Care Policies published by FID Royal Jewelry.

11. Bespoke, Custom, And Personalized Products

11.1 Information required

For Bespoke or custom orders, we may require details including size, design preferences, metal type, stone shape, carat range, setting style, engraving details, approvals, and any other relevant specifications before we can confirm:

• whether we accept the request,
• the final price,
• the production timeline,

and the estimated completion, dispatch, or collection date.

11.2 Production updates

Where appropriate, we may provide updates during the design and production process. However, any timeline given is an estimate only unless expressly confirmed otherwise.

11.3 Customer cooperation

You agree to provide all information, approvals, and responses reasonably requested from you in a timely manner. We are not responsible for delays caused by late responses, incomplete information, or changes requested by you after the process has started.

11.4 Illustrative materials

Any sketches, CAD files, drawings, renders, mock-ups, or previews we provide are for illustrative purposes only. While we use reasonable efforts to align the finished Product with the approved design brief, minor differences may occur during production.

11.5 Bespoke and personalized products are final sale

Once production has started on a Bespoke Product or personalized Product, the order is generally non-cancellable, non-returnable, and non-refundable except where required by law or where we expressly agree otherwise in writing.

11.6 Customer warranties regarding custom designs

You confirm that any design, logo, wording, image, instruction, or other material you provide for a Bespoke Product does not infringe the intellectual property or other rights of any third party.

You agree to indemnify and hold us harmless from claims, losses, costs, or liabilities arising from any breach of this obligation by you.

12. Ring Sizing, Engraving, And Personalization

Where FID Royal Jewelry offers complimentary or paid ring resizing, engraving, or personalization services, these services are subject to product suitability, design limitations, production feasibility, and internal approval.

Once a Product has been engraved, personalized, or altered specifically for you, it may become non-returnable and non-refundable unless required otherwise by applicable law.

13. Termination Or Cancellation By Us

We may cancel the contract for the sale of a Product, suspend performance, or refuse to continue processing an order if:

• you fail to make a payment when due,
• you fail to provide information required for us to fulfill the order,
• you fail to cooperate with verification, compliance, anti-fraud, or collection procedures,
• you do not collect a Product within a reasonable period after notice,

we reasonably suspect fraud, abuse, unlawful conduct, or breach of these Terms.

If we cancel an order before dispatch for reasons not caused by your breach, we will refund any amount properly due to you.

If the cancellation is caused by your breach or failure to cooperate, we reserve the right to deduct reasonable costs already incurred, especially for Bespoke, special-order, or personalized Products.

14. Intellectual Property

All content on our website and all product names, descriptions, designs, imagery, branding, trademarks, packaging, creative materials, sketches, renders, and related content are owned by or licensed to FID Royal Jewelry unless otherwise stated.

Nothing in these Terms gives you any right to use our intellectual property except as necessary for making a purchase from us.

15. Our Liability To You

15.1 General responsibility

We are responsible for losses you suffer as a direct result of our breach of these Terms, subject to the limitations below and subject always to applicable law.

15.2 Excluded losses

• To the fullest extent permitted by law, we are not responsible for losses that are:
• indirect or consequential,
• not reasonably foreseeable,
• caused by events outside our reasonable control,
• caused by your own acts, omissions, misuse, or failure to take reasonable care,

related to business interruption, loss of opportunity, loss of reputation, or loss of profit.

15.3 Liability cap

To the extent permitted by law, our total aggregate liability arising from or in connection with any order shall not exceed the amount you paid for the relevant Product or Products giving rise to the claim.

15.4 Rights That Cannot Be Excluded

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

16. Personal Data And Privacy

How we collect, use, store, and protect your personal data is explained in our Privacy Policy.

By placing an order with FID Royal Jewelry, you acknowledge that your personal data may be processed in accordance with our Privacy Policy, including for payment processing, fraud prevention, customer support, delivery, and after-sales service.

17. Complaints And Dispute Resolution

17.1 Contact us first

If you have any issue regarding your order, Product, delivery, or service experience, we ask that you contact FID Royal Jewelry first so that we can try to resolve the matter promptly and fairly.

17.2 Complaints handling

Our customer care team will review your complaint in accordance with our internal complaints’ procedure and work with you in good faith to seek a resolution.

17.3 Formal legal action

If a dispute cannot be resolved amicably, either party may pursue any remedy available under applicable law and before the courts or authorities having proper jurisdiction, subject to the governing law and jurisdiction clause below.

18. Other Important Terms

18.1 Transfer of rights

We may transfer or assign our rights and obligations under these Terms to another entity within our business structure or to a successor entity, provided this does not materially reduce your rights under applicable law.

18.2 No third-party rights

This contract is between you and FID Royal Jewelry only. No other person has any right to enforce any part of these Terms, except where applicable law provides otherwise.

18.3 Severability

If any part of these Terms is found by a court or authority to be invalid, illegal, or unenforceable, the remainder of the Terms will continue in full force and effect.

18.4 Delay in enforcement

If we delay in enforcing any right under these Terms, this does not mean we waive that right.

18.5 Entire agreement

These Terms, together with any order confirmation, policy incorporated by reference, and any written agreement expressly issued by us, form the full agreement between you and FID Royal Jewelry regarding the sale of Products.

18.6 Changes to these Terms

We may update these Terms from time to time. The version in force at the time your order is accepted will apply to your purchase, unless a change is required by law.

19. Governing Law And Jurisdiction

These Terms shall be governed by the laws applicable to the FID Royal Jewelry selling entity identified on the website or invoice, unless mandatory consumer protection laws in your country of residence require otherwise.

Any dispute arising out of or in connection with these Terms shall be subject to the jurisdiction of the competent courts determined in accordance with applicable law.

20. Contact Details

• For order support, returns, customer care, or complaints, please contact:

FID Royal Jewelry Email: Concierge@fidroyaljewelry.com Website: www.fidroyaljewelry.com Customer Care / Contact Page: [insert link]

Privacy Policy

1. Introduction

At FID Royal Jewelry - F.Z.E (“FID Royal Jewelry”, “we”, “us”, or “our”), we take your privacy seriously and are committed to handling your personal data with care, transparency, and respect.

This Privacy Policy explains how we collect, use, store, protect, and share personal data when operating our business, including when you:

• visit our website and related digital platforms (together, our “Site”),
• contact us by email, phone, WhatsApp, social media, or contact forms,
• purchase products from us,
• request support or after-sales services,
• schedule appointments or consultations,
• subscribe to newsletters or marketing communications,

interact with us in connection with customer care, bespoke requests, or other services.

• This Privacy Policy applies to personal data relating to:
• visitors to our Site,
• customers and potential customers,
• individuals who contact us,
• gift recipients whose details are provided to us,
• suppliers, service providers, and business contacts,
• social media users who interact with us,
• affiliates, creators, ambassadors, or influencers we work with,
• job applicants, where applicable,

and any other individuals whose personal data we process in the ordinary course of business.

This Privacy Policy also explains your rights in relation to your personal data and how we seek to protect it under applicable data protection and privacy laws.

We will only use your personal data in ways that are described in this Privacy Policy and in ways that are consistent with our legal obligations.

This Privacy Policy is made available in English and Arabic. If you publish both versions, you should decide with counsel whether one language version will prevail in case of inconsistency.

2. Who We Are

• For the purpose of applicable data protection laws, the data controller is:

FID Royal Jewelry - F.Z.E Free Zone Establishment - Limited Liability Ajman Free Zone C1 Building B.C. 1307352 Ajman Free Zone Ajman, United Arab Emirates

FID Royal Jewelry is licensed and registered in Ajman Free Zone.

This Privacy Policy explains how we process personal data for which we act as the data controller.

• For privacy-related questions, you may contact us at:
• Privacy email: privacy@fidroyaljewelry.com Customer support email: support@fidroyaljewelry.com

3. Personal Data We May Collect From You and How We Collect It

3.1 Personal data you provide to us directly

• You may provide personal data to us in a number of ways, including when you:
• visit and browse our Site,
• contact us by email, phone, contact form, WhatsApp, SMS, or social media,
• create an account on our Site,
• place an order,
• request customization, engraving, resizing, after-sales support, or warranty support,
• subscribe to our newsletter or marketing updates,
• request an appointment or consultation,
• enter a promotion, survey, review, or feedback form,
• save items to Wishlist or shopping cart,
• register a product you purchased from us,
• report a problem with our Site or services,

communicate with us regarding products, orders, returns, delivery, or customer care.

• The personal data you provide may include:
• title
• full name
• date of birth
• delivery address
• billing address
• email address
• phone number
• country and nationality
• gender and preferred salutation, if provided
• ring size or other jewelry sizing information
• product preferences and shopping interests
• order history
• payment-related details
• gift recipient details
• correspondence and communication history
• feedback, complaints, reviews, and any photos or media you choose to send us
• social media username and information you make available when interacting with us publicly or directly

We will only ask for personal data that we reasonably need in order to provide you with products, services, support, or information you have requested.

3.2 Personal data collected automatically

When you visit or interact with our Site, we may automatically collect certain technical and usage information.

• This may include:
• IP address
• browser type and version
• device type
• operating system
• language settings
• time zone
• referral source
• pages viewed
• products viewed
• search activity
• clickstream data
• time spent on pages
• cart activity
• abandoned cart activity
• preferences and settings
• approximate location data based on IP
• cookie and consent preferences

Some of this information may be collected using cookies and similar technologies. Please also see the Cookies section of this Privacy Policy and your separate Cookie Policy.

3.3 Personal data received from other sources

• We may also receive personal data about you from third parties, such as:
• payment providers
• delivery and courier partners
• fraud prevention providers
• customer service software providers
• marketing platforms
• analytics providers
• social media platforms
• advertising partners
• affiliates or referral partners
• gift purchasers providing recipient details
• publicly available business or social media information where relevant to our marketing or communication activity

We will treat such personal data in accordance with this Privacy Policy and applicable law.

3.4 Job applicants

• If you apply for a role with us, we may collect personal data such as:
• your name
• address
• email address
• phone number
• CV or résumé
• qualifications
• employment history
• salary expectations
• work eligibility information
• interview notes
• any other information reasonably required as part of recruitment

4. Why and How We Use Your Personal Data and Our Legal Basis

We will only use your personal data where the law allows us to do so.

• Depending on the situation, we may rely on one or more of the following legal bases:
• performance of a contract with you
• compliance with a legal obligation
• our legitimate interests as a business
• your consent, where required

4.1 To provide products and services to you

• We use your personal data to:
• process and fulfill orders
• manage payments
• arrange shipping and delivery
• provide customer support
• manage returns, exchanges, resizing, engraving, warranties, or after-sales services
• communicate with you about your order or request
• manage your account, where applicable

Legal basis: performance of a contract with you, and in some cases our legitimate interests in operating and improving our business.

4.2 To communicate with you

• We may use your personal data to:
• answer your questions
• respond to inquiries
• provide customer service
• send service-related communications
• notify you about updates to our policies, terms, or services

Legal basis: performance of a contract, legal obligation, or legitimate interests.

4.3 To process payments and maintain records

We use personal data to process payments, issue records, maintain accounting documentation, and support audit and compliance requirements.

Legal basis: performance of a contract and compliance with legal obligations.

4.4 To prevent fraud, misuse, or unlawful activity

• We may process personal data to:
• verify transactions
• prevent fraud
• investigate suspicious activity
• protect our Site, customers, brand, staff, and systems
• support legal claims or regulatory matters

Legal basis: legal obligation and legitimate interests in protecting our business and users.

4.5 To send marketing communications

• Where permitted by law, we may use your personal data to send:
• newsletters
• product launches
• promotions
• new collection announcements
• reminders about saved or viewed products
• event invitations
• brand updates

We may send marketing by email, SMS, phone, WhatsApp, or similar channels where allowed.

Legal basis: consent where required, and in some cases legitimate interests where legally permitted.

• You can opt out of marketing communications at any time by:
• using the unsubscribe link in the communication,
• changing your preferences in your account if available,

or contacting us directly.

4.6 To improve our Site, products, and services

• We may use personal data and usage data to:
• analyze Site traffic and performance
• understand shopping behavior
• improve navigation and user experience
• improve customer service
• evaluate product interest
• optimize content, design, and offers

Legal basis: legitimate interests and cookie consent where required.

4.7 To use reviews and feedback

If you submit feedback, reviews, testimonials, or comments, we may use them to improve our services and, where appropriate, to promote our products and brand.

Legal basis: legitimate interests and, where appropriate, your consent or the permissions granted when submitting the content.

4.8 To comply with legal and regulatory obligations

We may use your personal data where necessary to comply with laws, regulations, court orders, tax obligations, anti-fraud requirements, consumer protection obligations, or lawful requests by authorities.

Legal basis: compliance with legal obligations.

5. Special Categories of Data

We do not generally seek to collect sensitive personal data unless it is necessary and legally permitted.

If, in limited circumstances, we need to process sensitive data, we will only do so in accordance with applicable law and with an appropriate lawful basis.

You should avoid sending us unnecessary sensitive personal data unless we specifically request it for a legitimate reason.

6. What If You Fail to Provide Personal Data?

Where we need certain personal data in order to provide products or services to you, and you do not provide it, we may not be able to perform the contract or respond fully to your request.

• For example, we may not be able to:
• process your order
• deliver products
• verify payment
• provide resizing, engraving, warranty, or other customer care services
• communicate effectively regarding your request

If this happens, we will let you know where appropriate.

7. Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another compatible purpose and the law allows us to do so.

If we need to use your personal data for a new purpose that is not compatible with the original purpose, we will provide you with relevant information as required by law.

We may also update this Privacy Policy from time to time to reflect such changes.

8. How We Share Your Personal Data

We do not sell your personal data.

We may share your personal data with trusted third parties where necessary for the operation of our business, including:

• website hosting providers
• ecommerce platform providers
• payment processors
• shipping and logistics partners
• customer support providers
• CRM providers
• email and SMS marketing platforms
• analytics providers
• fraud detection and security providers
• IT, legal, tax, accounting, or other professional advisors
• print, PR, event, and creative agencies where needed for brand activity
• social media, advertising, and retargeting partners where applicable

These third parties are required to protect your personal data, keep it confidential, and process it only for appropriate purposes.

• We may also share your personal data:
• with government, regulatory, tax, customs, or law enforcement authorities where required
• in connection with legal claims or dispute resolution
• if we sell, restructure, or transfer part of our business or assets
• to protect the rights, property, and safety of FID Royal Jewelry, our customers, staff, or others
• where disclosure is required to comply with law or prevent fraud or crime

9. How We Protect Your Personal Data

We take the security of your personal data seriously.

We use appropriate technical, administrative, physical, and organizational measures designed to protect personal data against unauthorized access, misuse, loss, destruction, or alteration.

• These measures may include:
• access controls
• password protection
• secure hosting
• restricted staff access
• payment security controls
• encrypted transmission where appropriate
• internal confidentiality obligations
• vendor security assessments where appropriate

We also limit access to personal data to those employees, contractors, and service providers who need it for legitimate business purposes.

However, no transmission over the internet or electronic storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

10. How Long We Keep Your Personal Data

• We keep your personal data only for as long as necessary for the purposes for which it was collected, including for:
• fulfilling orders and services
• maintaining customer records
• providing after-sales service
• handling disputes or complaints
• complying with legal, accounting, tax, and regulatory obligations
• enforcing our agreements

Retention periods may vary depending on the nature of the data and the reason we hold it.

When personal data is no longer required, we will securely delete, erase, anonymize, or otherwise dispose of it in accordance with applicable law and our internal retention practices.

We do not store full payment card details on our systems where payments are processed by authorized payment providers.

11. Your Rights in Relation to Your Personal Data

• Depending on the laws that apply to you, you may have rights including:
• the right to be informed about how your personal data is used
• the right to access your personal data
• the right to request correction of inaccurate or incomplete personal data
• the right to request deletion of your personal data in certain circumstances
• the right to object to certain processing
• the right to request restriction of processing in certain circumstances
• the right to withdraw consent where processing is based on consent
• the right to request transfer or portability of your personal data where applicable
• the right not to be subject to certain decisions based solely on automated processing, where legally applicable

These rights are not absolute and may be subject to legal limitations or exceptions.

• If you wish to exercise any of these rights, please contact us at:
• privacy@fidroyaljewelry.com or support@fidroyaljewelry.com

We may need to verify your identity before responding to your request.

12. International Transfers

Because our business, service providers, technology systems, or partners may be located in different countries, your personal data may be processed in or transferred to countries outside your own country of residence.

This may include processing in the United Arab Emirates and other jurisdictions where our service providers operate.

Where required by law, we will take reasonable and appropriate steps to ensure that personal data transferred internationally receives an adequate level of protection.

13. Cookies

• Our Site may use cookies and similar technologies to:
• make the Site function properly
• remember your preferences
• understand how visitors use the Site
• improve performance and content
• support analytics
• deliver relevant advertising or retargeting, where permitted

Some cookies are strictly necessary. Others are optional and may require your consent depending on applicable law.

We may also use tracking technologies in marketing emails to understand open rates, click rates, and campaign performance.

For further details, please refer to our separate Cookie Policy.

14. Third-Party Websites

Our Site may contain links to third-party websites, platforms, or services.

If you follow a link to a third-party website, please note that those websites have their own privacy policies and practices. We are not responsible for the privacy practices or content of those third-party sites.

You should review their policies before submitting personal data to them.

15. Changes to This Privacy Policy

We may update or amend this Privacy Policy from time to time.

Any updates will be posted on this page, and the revised version will apply from the date it is published unless otherwise stated.

You should review this page periodically to stay informed about how we handle your personal data.

• Last updated: 01.01.2026

16. Complaints

If you have any questions, concerns, or complaints about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the matter directly and promptly.

• Please contact us at:
• privacy@fidroyaljewelry.com support@fidroyaljewelry.com

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant authority, depending on your location and the laws that apply to your interaction with us.

Uae / Gcc / Mea.

If you are in the United Arab Emirates, another GCC country, or elsewhere in the Middle East or Africa, you may raise your complaint with the competent data protection, consumer protection, ecommerce, or other regulatory authority in your country, emirate, or jurisdiction, as applicable. In the UAE, complaint handling may depend on the nature of the issue and the legal framework involved, including data protection and consumer protection rules. The UAE official government platform publishes information about both data protection laws and consumer protection channels.

United Kingdom: If you are in the United Kingdom and you are not satisfied with our response; you may lodge a complaint with the Information Commissioner’s Office (ICO) through its official complaint channels.

European Union / EEA: If you are in the European Union or the EEA and you are not satisfied with our response, you may lodge a complaint with the data protection supervisory authority in your country of residence, place of work, or place of the alleged infringement.

17. Contact

• If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
• Privacy email: privacy@fidroyaljewelry.com Customer support email: support@fidroyaljewelry.com

Shipping Policy

1. Introduction

At FID Royal Jewelry - F.Z.E (“FID Royal Jewelry”, “we”, “us”, or “our”), we are committed to delivering your order securely, carefully, and transparently.

Depending on the product, an order may either be available for dispatch within a shorter timeframe if the product is already available, or may require a preparation period before shipment where the product is made to order, specially finished, customized, resized, engraved, quality-checked after order placement, or otherwise prepared for dispatch.

This Shipping Policy explains how we process, prepare, dispatch, ship, and deliver orders placed through our website and related sales channels. It also explains shipping charges, estimated delivery times, customs duties, insurance coverage, shipping restrictions, return-shipping guidance, and how to contact us regarding shipment-related matters.

This Shipping Policy should be read together with our Terms of Sale, Terms of Use, Privacy Policy, and Exchange and Return Policy.

2. Who We Are

• FID Royal Jewelry is operated by:

FID Royal Jewelry - F.Z.E Free Zone Establishment - Limited Liability Ajman Free Zone C1 Building B.C. 1307352 Ajman Free Zone Ajman, United Arab Emirates

• For shipping and customer care matters, you may contact us at:
• Customer support: support@fidroyaljewelry.com Privacy contact: privacy@fidroyaljewelry.com

3. Shipping Charges

We provide complimentary standard shipping for eligible domestic and international orders unless otherwise stated on the Site, during checkout, or in connection with a specific promotion, product category, destination, or delivery method.

If any additional shipping charges, special handling fees, remote-area surcharges, customs-related handling fees, premium delivery charges, or other shipping-related costs apply, these will be communicated to you before your order is finalized.

We reserve the right to revise shipping charges, delivery options, and shipping conditions at any time, provided that such changes will not affect orders already accepted by us unless required for legal, regulatory, carrier-related, or operational reasons beyond our reasonable control.

4. Order Availability, Preparation, and Processing

4.1 Product availability basis

FID Royal Jewelry may offer products on different fulfillment bases depending on the item.

Some products may be available for earlier dispatch where they are already available for release and shipment.

• Other products may require additional preparation time before dispatch, including where an item is:
• made to order,
• specially finished,
• customized,
• engraved,
• resized,
• subject to post-order quality control,
• transferred from secure storage,

or otherwise prepared specifically for the customer.

4.2 Preparation timeframe

Where a product is not immediately available for dispatch, customers should allow approximately 2 to 3 weeks for preparation before shipment.

• This preparation period may include, where applicable:
• production or assembly,
• stone setting,
• finishing and polishing,
• engraving or personalization,
• sizing or adjustment,
• quality control inspection,
• secure packaging,

and dispatch preparation.

4.3 Variable timelines

The exact processing and preparation timeline depends on the specific product, stock status, customization requirements, internal verification, production complexity, and operational conditions.

Some orders may be dispatched sooner, while others may require a longer preparation period depending on the nature of the item ordered.

4.4 Payment and order release

• Orders are processed only after:
• the order has been received,
• payment has been successfully authorized and cleared,

and the order has passed any applicable internal review, verification, or security checks.

Orders placed after 3:00 p.m. UAE time (GMT+4) may be treated as received on the following business day for internal administrative purposes.

Business days generally mean working days in the United Arab Emirates, excluding weekends and public holidays, unless otherwise stated.

Dispatch occurs only after the relevant product has completed the applicable preparation and internal release process.

5. Delivery Timeframes

5.1 General delivery structure

• Delivery timing may include one or both of the following stages, depending on the product ordered:
• order preparation time, where applicable; and

shipping / transit time after dispatch.

If a product is already available for shipment, dispatch may take place sooner.

If a product requires preparation, customization, finishing, inspection, or made-to-order handling, customers should allow approximately 2 to 3 weeks before dispatch.

5.2 UAE delivery

After dispatch, delivery within the United Arab Emirates is generally estimated at 1 to 3 business days, depending on destination, courier routing, public holidays, security procedures, and other operational factors.

5.3 GCC and Middle East delivery

After dispatch, delivery across the GCC and other Middle East destinations is generally estimated at 3 to 10 business days, depending on destination country, customs procedures, local courier operations, and applicable import controls.

5.4 Other international delivery

For destinations outside the GCC and Middle East, shipping times vary depending on destination, customs clearance, import requirements, transport routing, and carrier operations.

5.5 Delivery estimates are not guarantees

All delivery and shipping timeframes are estimates only and are not guaranteed.

• Estimated shipping or delivery times do not include delays caused by:
• weekends,
• public holidays,
• customs processing,
• import inspections,
• weather disruptions,
• transport delays,
• force majeure events,
• inaccurate or incomplete shipping details,
• customer non-response,
• failed delivery attempts,
• payment verification delays,
• internal security review procedures,

or other circumstances outside our reasonable control.

6. Tracking Information

Once an order has been dispatched and a shipment tracking number is available, we will send the tracking information to the customer by email or through another appropriate communication channel.

Tracking becomes available only after dispatch. For products requiring preparation before shipment, tracking information will be provided once the order is completed and handed to the courier.

Tracking visibility and update frequency depend on the carrier and destination. In some cases, tracking updates may not appear immediately after dispatch.

It is the customer’s responsibility to monitor shipment progress where tracking is provided and to remain reasonably available to receive the delivery or respond to courier communication if necessary.

7. Shipping Partners

We typically use trusted specialist couriers, secure logistics partners, or approved delivery service providers suitable for the destination, shipment value, and security profile of the order.

Depending on the customer’s location and the nature of the order, we may use different carriers, delivery methods, routes, packaging methods, or security procedures.

We reserve the right to determine the most appropriate shipping partner and shipping method for each order.

8. Customs Duties, Taxes, and Import Charges

• For international orders, your shipment may be subject to:
• customs duties,
• import taxes,
• VAT or similar indirect taxes,
• brokerage fees,
• local clearance fees,
• handling charges,

or other charges imposed by the destination country or its authorities.

Unless expressly stated otherwise at checkout or in writing, these charges are the sole responsibility of the customer.

FID Royal Jewelry is not responsible for delays, refusals, holds, inspections, confiscations, or additional charges imposed by customs authorities or other governmental bodies in the destination country.

We recommend that customers contact their local customs office before placing an order if they require more information about local import duties, taxes, restrictions, or product-entry requirements.

9. Insurance Coverage During Shipment

We provide insurance coverage for products during transit only, meaning from the time the shipment is dispatched until it is delivered in accordance with the courier’s delivery confirmation or proof-of-delivery procedure.

• This insurance is intended to help cover qualifying shipment incidents such as:
• loss in transit,
• theft in transit,

damage in transit.

Any insurance review remains subject to our verification process, the carrier’s records, and any applicable insurance procedures or exclusions.

Insurance coverage ends once the package is marked as delivered in accordance with the relevant courier’s shipment records and procedures.

If you believe your shipment has been lost, damaged, tampered with, or misdelivered, you must notify us as soon as reasonably possible.

10. Shipping Restrictions

We do not ship to every country, region, or territory.

• We may refuse, delay, restrict, or cancel shipment to certain destinations, including but not limited to:
• sanctioned countries or regions,
• restricted jurisdictions,
• conflict zones,
• war zones,
• locations where secure delivery is not reasonably possible,

locations prohibited by law, export control rules, sanctions rules, courier policy, customs rules, or insurance limitations.

• We also do not ship to:
• APO addresses,
• FPO addresses,
• PO Boxes,
• incomplete addresses,

unverifiable addresses.

• Customers are responsible for providing full, accurate, and current shipping information, including where relevant:
• full recipient name,
• country,
• city,
• street name,
• building name or number,
• apartment or unit number,
• postal code where applicable,
• valid mobile number,
• valid email address,

and any other information needed for secure delivery.

We are not responsible for failed delivery, delays, losses, or additional costs arising from incorrect, incomplete, or outdated information provided by the customer.

11. Failed Delivery, Refused Delivery, and Unclaimed Shipments

• If delivery cannot be completed because:
• the customer is unavailable,
• the address is incorrect or incomplete,
• the courier cannot reach the recipient,
• import duties or taxes are not paid,
• customs information is not provided,
• delivery is refused,
• or the shipment is otherwise left unclaimed,

the package may be returned to us, held by the courier, abandoned, or disposed of in accordance with carrier or customs procedures.

In such cases, we reserve the right, to the extent permitted by law, to deduct from any refund or store credit any reasonable costs incurred by us, including:

• outbound shipping costs,
• return shipping charges,
• customs charges,
• handling fees,
• insurance charges,
• administrative costs,

and other direct costs associated with the failed shipment.

12. Damaged, Lost, or Incorrect Shipments

If your order arrives damaged, appears tampered with, is missing, or you receive the wrong item, you should contact us promptly at:

• support@fidroyaljewelry.com
• Where possible, please provide:
• your order number,
• photographs of the outer packaging,
• photographs of the product received,
• a description of the issue,

and any courier notifications or delivery records.

We may require your reasonable cooperation in connection with a courier claim, insurance review, internal investigation, or product verification process.

Failure to notify us within a reasonable time may affect our ability to investigate the issue with the carrier or insurer.

13. Shipment Returns

Returns are allowed only in accordance with our Exchange and Return Policy.

If you wish to return a shipment, you must first contact our customer support team for return instructions.

Please do not return any item without prior authorization or return guidance from us.

• Where a return is approved, we will provide the relevant instructions, which may include:
• the return address,
• packaging requirements,
• return authorization details,
• carrier instructions,
• reference numbers,

and any additional documentation required for the return.

Unless otherwise required by law or stated in our Exchange and Return Policy, return shipping costs are the responsibility of the customer except where the returned item is verified by us to have a manufacturing defect or where we expressly agree otherwise.

14. Pickup or Collection Services

If FID Royal Jewelry offers any pickup, collection, or in-person handover option through the Site or by direct arrangement, the available conditions will be communicated at checkout or through customer service.

• Where such a service is offered, we may require:
• valid photo identification,
• order confirmation,
• payment confirmation,

and any further verification reasonably required for fraud prevention, payment protection, and security control.

If collection by an authorized representative is permitted, we may require supporting documentation, identification, and written authorization from the purchaser.

If pickup or collection is not shown on the Site or confirmed in writing by us, it should be treated as unavailable.

15. Delays Outside Our Control

• We are not responsible for delays caused by matters outside our reasonable control, including:
• customs delays,
• public holidays,
• weather conditions,
• strikes,
• transport disruption,
• airline or routing interruption,
• natural disasters,
• war,
• civil unrest,
• government action,
• sanctions,
• force majeure events,
• security incidents,
• third-party courier failures,

or technical failures affecting logistics operations.

Where reasonably possible, we will try to keep you informed of significant delays affecting your order.

16. Legal Disclaimer

This Shipping Policy applies to orders placed with FID Royal Jewelry - F.Z.E through its website and approved sales channels.

References in this Shipping Policy to “we”, “our”, or “us” are references to FID Royal Jewelry - F.Z.E, and references to “customer” or “you” are references to the individual or entity placing the order.

Product availability, dispatch timing, and preparation periods may vary by item. Nothing in this Shipping Policy should be interpreted to mean that all products are immediately available for dispatch or that all products are made to order. Fulfillment timing depends on the specific item ordered and the services requested in connection with it.

Nothing in this Shipping Policy limits any mandatory rights you may have under applicable consumer protection laws.

17. Governing Law and Jurisdiction

This Shipping Policy, its subject matter, and any dispute arising in connection with it shall be governed by the laws applicable in the Emirate of Ajman, the rules and regulations applicable to entities established under the Free Zones Authority of Ajman, and the applicable laws of the United Arab Emirates.

Any dispute, claim, or matter arising out of or in connection with this Shipping Policy shall be subject to the jurisdiction of the competent courts and authorities as determined by applicable law and the governing constitutional documents of FID Royal Jewelry.

18. Contact

If you have any questions about shipping, delivery, dispatch timing, customs, return shipping, or any shipment-related issue, please contact us at:

• Customer support: support@fidroyaljewelry.com
• For privacy-related matters connected to shipping data, you may also contact:
• Privacy contact: privacy@fidroyaljewelry.com

19. Language

This Shipping Policy may be made available in English and Arabic.

If both language versions are published, FID Royal Jewelry should specify which version will prevail in the event of inconsistency, to the extent permitted by applicable law.

20. Last Updated

• Last updated: 01.01.2026

Returns, Exchanges &Amp; Refunds Policy

1. Introduction

At FID Royal Jewelry - F.Z.E (“FID Royal Jewelry”, “we”, “us”, or “our”), we want you to feel confident when purchasing from us.

This Returns, Exchanges & Refunds Policy explains the terms that apply if you wish to request an exchange, return, refund, or cancellation for a product purchased from our website or through our approved sales channels.

This policy should be read together with our Terms of Sale, Shipping Policy, Warranty & Repairs Policy, and Privacy Policy.

2. Exchange Policy

Subject to this policy and our review of the returned item, you may request an exchange within thirty (30) days from the date you receive your purchase.

2.1 Exchange conditions

• To be eligible for exchange, the product must:
• be in the same condition in which you received it,
• be unused,
• be returned in its original box and/or packaging,

include all original tags, accessories, certificates, service guides, warranty cards, and other accompanying paperwork where applicable.

2.2 Exchange shipping

Where an exchange is approved, complimentary shipping fees may be provided for the exchange process, subject to our instructions, internal approval, and the applicable destination.

We reserve the right to determine the appropriate courier, shipping method, and exchange procedure.

3. Return Policy

You may request a return within thirty (30) days of receiving the shipment, subject to the conditions set out in this policy.

• Return requests may be considered in situations including:
• you received the wrong product,
• you received a product that is materially not as described on the Site,
• you received a damaged product,
• the item was not as expected,
• you changed your mind,

or the product was ordered by mistake.

All returns remain subject to our inspection and approval process.

4. Return Eligibility Conditions

• To be eligible for return, the product must:
• be returned within thirty (30) days of receipt of shipment,
• be unused,
• be in its original, unbroken packaging where applicable,

include all original tags, accessories, certificates, paperwork, warranty materials, and any complimentary items included with the order,

• be in the same condition as delivered,

and be suitable for inspection and verification by our team.

A return is not automatically accepted merely because a request is submitted. All returned products are inspected after receipt.

5. Product Not Delivered or Not Shipped

5.1 Product not delivered

If a product was not delivered due to an issue attributable to us or our approved delivery arrangements, a full refund may be issued, subject to verification.

5.2 Product not shipped

If an order is cancelled before shipment, or if the product has not yet been shipped, a full refund may be issued, subject to our order verification and internal processing status.

6. Refund Procedure

Where a return or cancellation is approved, the following refund procedure will generally apply.

6.1 Original payment method

Refunds will be made only through the original mode of payment, unless otherwise required by law.

6.2 Customer contact and pickup arrangement

The customer must first contact our customer support team within the eligible return period.

• At that stage:
• we may ask for details about the product,
• we may request photographs or supporting information,

and we may arrange a pickup date with our logistics partner or provide return-shipping instructions, depending on the location and circumstances.

6.3 Return package contents

• The customer must include in the return package, where applicable:
• the completed return form,
• the product,
• all accessories,
• any complimentary items received with the order,
• service guide,
• warranty card,
• certificates,
• and all other documents originally delivered with the item,

in the original box and/or packaging.

6.4 Packaging and airway bill

The customer must properly seal the return package and, where provided by us, affix the relevant pre-paid airway bill or follow the return instructions given by our team.

6.5 Pickup or shipment back to us

Our logistics partner may collect the package on the agreed date, or the customer may be instructed to send the item in accordance with our approved return process.

6.6 Inspection before refund

Refund processing begins only after the returned product is received by us and inspected by our team.

6.7 Refund timing

If approved, the refund will be initiated after inspection, and the final refund should generally be received by the customer within fourteen (14) days from the date on which we receive the product back and approve the return, subject to payment provider and banking timelines.

6.8 Cancellation before order confirmation

If an order is cancelled before Order Confirmation, we will generally proceed with the refund within fourteen (14) days, subject to payment processing timelines and internal verification.

7. Non-Returnable, Non-Replaceable, and Non-Exchangeable Products

Unless required by applicable law, we do not accept return, replacement, or exchange of products in the following cases:

• products that have been used,
• products damaged by the customer,
• products not in the same condition as received,
• products with tampered, removed, altered, or missing serial numbers or identifying references where applicable,
• products not returned in original condition and packaging,
• products showing signs of wear, misuse, or abuse,
• damaged products resulting from improper handling, impact, pressure, chemicals, or customer misuse,

products with missing tags, accessories, documents, certificates, warranty cards, or promotional items where these formed part of the original delivery.

We also reserve the right to reject returns where the returned condition of the product prevents resale, authentication, quality verification, or proper inspection.

8. Inspection and Final Approval

All returned or exchanged items are subject to final inspection by our team.

• Our inspection may include verification of:
• authenticity,
• order history,
• condition,
• wear,
• packaging,
• tags,
• accessories,
• certificates,
• warranty documents,

and any signs of tampering, misuse, resizing, alteration, or damage.

• If the item fails inspection, we may:
• refuse the return or exchange,
• decline the refund,
• return the item to the customer,

or apply any other reasonable step permitted by law and consistent with this policy.

9. Return and Exchange Shipping Responsibility

• Unless otherwise stated by us in writing or required by law:
• return and exchange logistics must follow our instructions,
• the customer must not return products without prior approval,

and the customer may be responsible for safe packaging and compliance with the return process.

Where the issue is confirmed to be due to our error, such as wrong-product delivery or a verified issue attributable to us, we may cover the relevant shipping cost.

10. Change of Mind / Ordered by Mistake / Not as Expected

• We may consider returns requested due to:
• change of mind,
• ordered by mistake,
• or not as expected,

provided the request is made within the eligible return period and the product fully satisfies the return conditions.

• However, these returns remain subject to:
• inspection,
• condition review,
• product eligibility,

and any exclusions set out in this policy or elsewhere on the Site.

11. Warranty Summary

FID Royal Jewelry provides a one (1) year manufacturing warranty on eligible products, covering verified manufacturing defects in workmanship, subject to inspection and the terms of our Warranty & Repairs Policy.

• This warranty does not cover:
• customer misuse,
• abuse,
• improper handling,
• accidental damage,

or excessive signs of use.

For full details, customers should refer to the separate Warranty & Repairs Policy.

12. Legal Disclaimer

This policy applies to purchases made from FID Royal Jewelry - F.Z.E through its website and approved sales channels.

References to “we”, “our”, or “us” mean FID Royal Jewelry - F.Z.E, and references to “customer” or “you” mean the individual or entity placing the order.

Nothing in this policy should be interpreted to mean that all products are returnable, all exchange requests will be accepted, or all refund requests will be automatically approved. Each request is assessed according to the nature of the product, the reason for the request, the condition of the returned item, and the requirements of this policy.

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection law.

13. Governing Law and Jurisdiction

This Returns, Exchanges & Refunds Policy, its subject matter, and any dispute arising in connection with it shall be governed by the laws applicable in the Emirate of Ajman, the rules and regulations applicable to entities established under the Free Zones Authority of Ajman, and the applicable laws of the United Arab Emirates.

Any dispute, claim, or matter arising out of or in connection with this policy shall be subject to the jurisdiction of the competent courts and authorities as determined by applicable law.

14. Contact

If you have any questions about returns, exchanges, refunds, cancellations, or product eligibility, please contact us at:

• Customer support: support@fidroyaljewelry.com
• For privacy-related matters connected to return or exchange data, you may also contact:
• Privacy contact: privacy@fidroyaljewelry.com

15. Language

This policy may be made available in English and Arabic.

If both language versions are published, FID Royal Jewelry should specify which version will prevail in the event of inconsistency, to the extent permitted by applicable law.

16. Last Updated

• Last updated: 01.01.2026

Warranty &Amp; Repairs Policy

1. Introduction

At FID Royal Jewelry - F.Z.E (“FID Royal Jewelry”, “we”, “us”, or “our”), we are committed to quality, craftsmanship, and customer care.

This Warranty & Repairs Policy explains the terms that apply to warranty-related claims, manufacturing defect assessments, repair requests, after-sales servicing, and related support for products purchased from FID Royal Jewelry through our website or approved sales channels.

Because jewelry is a delicate product category that may be affected by wear, impact, pressure, improper use, resizing, chemical exposure, accidental damage, and third-party alteration, not every issue will qualify as a warranty matter. Some issues may instead be handled as a non-warranty repair service, subject to inspection and approval.

This Warranty & Repairs Policy should be read together with our Terms of Sale, Terms of Use, Shipping Policy, Returns & Exchange Policy, and Privacy Policy.

2. Who We Are

• FID Royal Jewelry is operated by:

FID Royal Jewelry - F.Z.E Free Zone Establishment - Limited Liability Ajman Free Zone C1 Building B.C. 1307352 Ajman Free Zone Ajman, United Arab Emirates

• For warranty and repair support, you may contact us at:
• Customer support: support@fidroyaljewelry.com Privacy contact: privacy@fidroyaljewelry.com

3. General Policy Approach

We assess warranty and repair matters carefully, fairly, and in good faith.

A request for warranty service, repair, replacement, or other after-sales support is not automatically accepted merely because a request is submitted. All products must first be reviewed by us, and we reserve the right to inspect the product before determining whether the issue qualifies as:

• a manufacturing defect,
• normal wear and tear,
• accidental damage,
• misuse,
• unauthorized alteration,

or another issue outside warranty coverage.

Where a matter is not covered under warranty, we may still offer a repair or servicing option on a paid basis, subject to feasibility, material availability, and our approval.

4. Warranty Coverage

FID Royal Jewelry may provide warranty support for verified manufacturing defects in craftsmanship or construction, subject to the terms of this policy and any more specific warranty terms stated on the product page, order confirmation, warranty card, certificate, or other accompanying documentation.

Warranty coverage, where applicable, is generally intended to address issues arising from defects in workmanship or manufacturing and not issues caused by wear, misuse, impact, improper handling, or external causes.

• If you wish, this section can later be tailored to state a specific warranty term such as:
• lifetime manufacturing warranty
• limited warranty for a defined number of years
• different warranty terms by product category

For now, the policy is written in a flexible way that suits your current legal drafting stage.

5. What May Be Covered Under Warranty

• Subject to inspection and approval, warranty coverage may apply to verified manufacturing defects such as:
• faults in craftsmanship,
• defects in assembly,
• setting defects arising from manufacturing,
• structural issues caused by workmanship,
• clasp, fastening, or fitting issues resulting from manufacturing defects,

or similar defects that we determine were present due to production or workmanship rather than customer use.

Whether an issue qualifies as a manufacturing defect will be determined solely after our inspection and assessment.

6. What Is Not Covered Under Warranty

• Unless otherwise required by law, warranty coverage does not generally extend to issues arising from:
• normal wear and tear,
• scratches, dents, or surface wear,
• bent rings or misshapen jewelry,
• accidental damage,
• impact damage,
• misuse or improper handling,
• improper storage,
• chemical exposure,
• excessive force or pressure,
• neglect,
• theft or loss,
• disappearance of a product or part of a product,
• damage caused by failure to follow care instructions,
• damage caused by third-party repair, modification, or resizing,
• damage caused by unauthorized servicing,
• damage resulting from customer-requested alterations,
• chipped, cracked, or broken stones caused by impact or misuse,
• broken chains caused by snagging, pulling, or external force,
• wear to plating, finishes, coatings, or surface treatments over time,

or any issue that we reasonably determine is not the result of a manufacturing defect.

This section can later be adjusted by product category if you want different treatment for rings, earrings, necklaces, bracelets, or bespoke pieces.

7. Repairs Outside Warranty

If your product does not qualify for warranty coverage, we may still be able to assist through a non-warranty repair or servicing process.

• Non-warranty repair services may be offered on a paid basis and may depend on:
• the type of product,
• the nature of the damage,
• technical feasibility,
• materials availability,
• replacement component availability,
• design limitations,

and the condition of the item received.

• We reserve the right to decline any repair request where:
• the damage is too extensive,
• the repair is not technically feasible,
• the product has been materially altered,
• the product was not purchased from us or cannot be verified as authentic,
• parts are unavailable,

or the requested work would compromise quality, safety, authenticity, or brand integrity.

8. Authenticity and Eligibility for Service

We may require proof that the product was purchased from FID Royal Jewelry or through an approved sales channel before we accept a warranty or repair request.

• We reserve the right to refuse warranty or repair service where:
• authenticity cannot be verified,
• the item appears counterfeit,
• the item was not purchased from us or an approved channel,
• the product has been materially altered by a third party,
• certification, warranty documentation, or identifying details are missing where required for verification,

or the item no longer meets our service eligibility standards.

9. How to Request Warranty or Repair Support

• If you believe your item has a manufacturing defect or requires repair, you should contact us first at:
• support@fidroyaljewelry.com

Please do not send any item to us without first receiving instructions.

• Where possible, your request should include:
• your full name,
• order number,
• contact details,
• product description,
• photographs of the item,
• photographs showing the issue,
• a description of the problem,

and any certificate, invoice, or warranty-related information available.

We may request additional information before confirming whether the product should be submitted for inspection.

10. Inspection and Assessment Process

All warranty and repair requests are subject to inspection.

• Our inspection may include verification of:
• authenticity,
• purchase history,
• workmanship,
• structure,
• setting security,
• wear patterns,
• alteration history,
• signs of misuse or impact,

and overall service feasibility.

• After inspection, we may determine that the matter qualifies for one of the following outcomes:
• warranty repair,
• non-warranty repair,
• replacement assessment,
• return without service,
• partial service only,

or refusal of service.

Our decision will be based on the product’s condition, the nature of the issue, technical feasibility, and the terms of this policy.

11. Warranty Remedy Options

If, after inspection, we determine that a verified manufacturing defect exists and that the matter is covered under warranty, we may, at our discretion and subject to applicable law, offer one of the following remedies:

• repair,
• replacement,
• store credit,
• partial credit,

or another reasonable remedy.

• The exact remedy offered will depend on factors such as:
• the nature of the defect,
• whether repair is possible,
• availability of replacement materials or components,
• whether the original design can be reproduced,
• whether a comparable item is available,

and the product’s age and condition.

Warranty service does not necessarily entitle the customer to a refund unless required by law or expressly approved by us.

12. Repair Charges and Quotations

Where a matter is not covered under warranty and we agree to offer repair service, we may provide a repair quotation before work begins.

• The quotation may include:
• repair charges,
• material charges,
• replacement stone or component charges,
• labor charges,
• shipping costs,
• insurance costs,

and applicable taxes or duties where relevant.

If you do not approve a quotation within the period stated by us, we may return the item to you, hold it pending instructions, or close the request in accordance with our internal procedures.

We reserve the right to revise a quotation if, during the repair process, additional issues are discovered that could not reasonably have been identified during the initial assessment.

13. Repair and Service Timeframes

• Repair and service timeframes vary depending on:
• the nature of the issue,
• complexity of the work,
• availability of materials or stones,
• workshop capacity,
• shipping logistics,
• quality control requirements,

and whether the product requires specialized handling.

All repair and service timeframes are estimates only and are not guaranteed.

If the product requires production of replacement parts, sourcing of stones, or specialized workshop work, additional time may be required.

14. Shipping for Warranty and Repair Requests

If we approve inspection or service submission, we will provide instructions for how the item should be sent to us.

• Unless otherwise required by law or expressly agreed by us:
• the customer is responsible for sending the product to us safely and securely,
• the customer is responsible for appropriate packaging,

and the risk of loss in transit to us remains with the customer until the item is received by us.

Where we confirm a verified manufacturing defect or expressly agree otherwise, we may choose to cover certain shipping costs or arrange a specific return method.

We reserve the right to require the use of specific couriers, insurance methods, or packaging standards for high-value items.

15. Return of Serviced or Unrepaired Items

• After inspection or servicing, the item may be:
• returned repaired,
• returned unrepaired,
• replaced,

or otherwise resolved according to the agreed outcome.

If a repair is declined, not feasible, not approved by you, or not covered by warranty, we may return the item to you without repair.

Where applicable, shipping charges, inspection fees, repair charges, customs charges, duties, taxes, and other related costs may still apply.

16. Effect of Third-Party Work

Any repair, resizing, setting adjustment, polishing, modification, engraving, or other service performed by a third party not authorized by FID Royal Jewelry may void eligibility for warranty coverage and may affect whether we can safely repair or service the item in the future.

• We reserve the right to refuse service where prior third-party intervention has:
• altered the product structure,
• affected authenticity,
• reduced safety,
• changed dimensions or balance,
• weakened settings,

or otherwise compromised the item.

17. Normal Maintenance and Care

Jewelry may require periodic care and maintenance over time.

Routine care, servicing, checking, tightening, polishing, cleaning, plating refresh, stone inspection, or other maintenance may be recommended depending on the product type and frequency of use.

Routine maintenance is not necessarily included under warranty unless expressly stated by us.

Customers are encouraged to handle jewelry carefully and follow any care instructions provided by us.

18. Limitation of Warranty Scope

This policy describes the general scope of warranty and repair support offered by FID Royal Jewelry.

• Nothing in this policy should be interpreted to mean that:
• all damage is covered by warranty,
• all repairs are free of charge,
• all repair requests will be accepted,
• all items are repairable,

or all manufacturing issues necessarily entitle the customer to a replacement or refund.

Each request is assessed individually based on the product, the issue presented, the condition of the item, and the terms of this policy.

Nothing in this policy limits any mandatory legal rights you may have under applicable consumer protection law.

19. Legal Disclaimer

This Warranty & Repairs Policy applies to products purchased from FID Royal Jewelry - F.Z.E through its website and approved sales channels.

References in this policy to “we”, “our”, or “us” are references to FID Royal Jewelry - F.Z.E, and references to “customer” or “you” are references to the individual or entity requesting warranty or repair support.

Service availability, warranty coverage, repair feasibility, and remedy options may vary depending on the product, its condition, whether it has been altered, and the nature of the issue reported.

20. Governing Law and Jurisdiction

This Warranty & Repairs Policy, its subject matter, and any dispute arising in connection with it shall be governed by the laws applicable in the Emirate of Ajman, the rules and regulations applicable to entities established under the Free Zones Authority of Ajman, and the applicable laws of the United Arab Emirates.

Any dispute, claim, or matter arising out of or in connection with this policy shall be subject to the jurisdiction of the competent courts and authorities as determined by applicable law and the governing constitutional documents of FID Royal Jewelry.

21. Contact

If you have any questions about warranty coverage, repair service, inspection, servicing charges, or after-sales support, please contact us at:

• Customer support: support@fidroyaljewelry.com
• For privacy-related matters connected to warranty or repair data, you may also contact:
• Privacy contact: privacy@fidroyaljewelry.com

22. Language

This Warranty & Repairs Policy may be made available in English and Arabic.

If both language versions are published, FID Royal Jewelry should specify which version will prevail in the event of inconsistency, to the extent permitted by applicable law.

23. Last Updated

• Last updated: 01.01.2026