Frequently Asked Questions

FID Royal Jewelry may offer complimentary shipping on eligible orders. Shipping eligibility, destination coverage, and delivery method may vary by product, location, and promotion.

Delivery timing depends on product availability, preparation, quality control, resizing, engraving, customs clearance, and courier operations. Some pieces may require preparation before dispatch.

Yes. Once your order is dispatched and tracking is available, we will share tracking details so you can follow the delivery progress.

Where applicable, shipments may be covered during transit until courier delivery confirmation. Coverage ends once the package is marked delivered according to courier records.

You can read the full policy here: Shipping Policy.

Eligible return requests may be submitted within the stated return window and remain subject to product eligibility, condition, inspection, packaging, documents, and policy exclusions.

Bespoke, made-to-order, personalized, engraved, resized, altered, worn, damaged, or incomplete products may be non-returnable unless required by applicable law.

Contact our customer care team with your order number, product details, reason for request, and supporting photos if relevant. The item must be reviewed before a return or exchange is approved.

Approved refunds are generally issued to the original payment method after inspection and approval. Bank and payment-provider processing times may vary.

You can read the full policy here: Returns, Exchanges & Refunds Policy.

You can measure an existing ring, measure your finger with a paper strip or measuring tape, compare international sizes, or request a complimentary ring sizer.

View the full guide here: Ring Size Guide.

Yes. You can request a complimentary FID ring sizer here: Order Your Free Ring Sizer.

No. Resizing depends on the ring design, metal type, stone setting, band structure, and requested adjustment. Full eternity rings and complex pavé designs may not be safely resizable.

Full eternity rings usually cannot be resized because diamonds or stones continue around the full band. We recommend confirming your size carefully before ordering this style.

Consider ring width, finger shape, climate, and everyday comfort. Wider bands may feel tighter than slim bands. Contact us if you need sizing guidance before placing an order.

Yes. Lab-grown diamonds are real diamonds created in controlled laboratory conditions. They have the same essential diamond composition and optical beauty as mined diamonds.

No. Cubic zirconia is a diamond simulant. A lab-grown diamond is a real diamond, not glass, plastic, or cubic zirconia.

FID Royal Jewelry focuses on lab-grown diamonds because they offer refined brilliance, modern traceability, and strong value for customers seeking luxury diamond jewelry.

Yes. Sparkle depends heavily on cut quality, proportions, polish, symmetry, and stone selection. Well-cut lab-grown diamonds can show excellent brilliance and fire.

Product pages may include diamond details such as shape, total carat weight, color appearance, clarity, certification availability, and setting information where applicable.

Selected products may include recognized diamond certification, appraisal documentation, or authenticity information depending on the product type, stone size, and specification.

Not every piece includes an individual diamond certificate. Certification availability depends on the product specification and will be stated where applicable.

An appraisal is a document that may describe the jewelry piece, materials, workmanship, and estimated retail value for reference purposes.

Contact us before ordering if you require specific documentation. Availability depends on the design, diamond details, and product category.

Yes. FID Royal Jewelry offers bespoke jewelry guidance for selected rings, pendants, earrings, bracelets, and meaningful gifts.

The process usually begins with your idea, preferred design style, budget, metal, diamond shape, size, and reference images. Our team then reviews feasibility, quotation, design direction, and production requirements.

Bespoke, personalized, engraved, made-to-order, or altered items may be non-returnable unless required by applicable law or unless a confirmed manufacturing issue applies.

Start here: Bespoke Jewelry or contact us directly through the Contact Us page.

FID Royal Jewelry provides warranty and repair support subject to inspection, product documentation, order verification, and policy terms.

Verified manufacturing-related issues may be reviewed, including workmanship faults, setting defects caused by production, structural issues caused by craftsmanship, or clasp and fastening issues caused by manufacturing defects.

Normal wear and tear, scratches, dents, accidental damage, impact damage, misuse, chemical exposure, loss, theft, third-party repair, or unauthorized alteration are generally not covered.

If an item is not covered under warranty, we may still offer paid repair or servicing where technically feasible, subject to inspection and quotation.

Read the full policy here: Warranty & Repairs Policy.

The Value Protection Program is designed to help customers understand long-term value, upgrade possibilities, and future jewelry milestones, subject to eligibility and program terms.

Upgrade eligibility may depend on the product, purchase history, condition, documentation, inspection, and the program terms available at the time of request.

Not all products may qualify. Eligibility may vary by category, condition, original purchase value, documentation, and whether the item has been altered or damaged.

View the details here: Lifetime Trade-In & Upgrade.